Oscar Vazquez-nava
Stone Mountain,GA
Summary
Results-driven professional with extensive experience at Amazon, specializing in customer support and mechanical troubleshooting. Proven ability to enhance team efficiency and client satisfaction through exceptional organizational skills and empathy. Skilled in leveraging MS Office Suite and Spanish translation to consistently exceed project goals.
Overview
2
2
year of professional experience
Work History
Maintenance Mechanic
Macys Logistics and Operations
Stone Mountain, GA
12.2024 - Current
- Maintained equipment performance by cleaning and lubricating components.
- Repaired and replaced worn and defective parts.
- Assisted with the installation of new production lines.
- Reviewed blueprints, diagrams and schematics for repair purposes.
- Operated forklifts, cranes and other heavy equipment as necessary in the completion of duties.
- Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment, and plumbing system components.
- Inspected safety devices such as emergency stops and interlocks on machines prior to use.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Collaborated with team members to assess equipment performance needs.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
Customer Service Representative
Amazon
Stone Mountain, GA
11.2024 - 02.2025
- Prevented key account losses by researching discrepancies and correcting problems.
- Developed strong customer relationships to encourage repeat business.
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Groundsmen Operation Specialist
Canopy Keepers Tree Care
Stone Mountain, GA
06.2024 - 11.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments, and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, and staffing needs to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure the successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Investigated customer complaints related to product and service quality, or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects, or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures, as well as job roles and responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress toward achieving milestones set forth in project plans.
- Organized client meetings to provide project updates.
- Managed inventory control systems, ensuring accuracy and optimizing stock levels.
Education
High School Diploma -
Booker T Washington
Atlanta, GA05-2022
Skills
- Mechanical testing and troubleshooting
- Safety cautious
- Equipment inventories
- MS office suite
- [Spanish] translation
- Flexibility and adaptability
- Customer support
- Empathy and patience
- Team management
- Project planning
- Organizational skills
- Time management
Languages
Spanish
Proficient (C2)
C2
Timeline
Maintenance Mechanic
Macys Logistics and Operations
12.2024 - Current
Customer Service Representative
Amazon
11.2024 - 02.2025
Groundsmen Operation Specialist
Canopy Keepers Tree Care
06.2024 - 11.2024
High School Diploma -
Booker T Washington
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