Oscar Villalvazo
Kennewick
Summary
Dynamic leader with a proven track record at CINTAS and Metro by T-Mobile, adept at managing high-pressure situations and driving route growth. Skilled in organization and a fast learner, I excel in team development and customer satisfaction. Demonstrated ability to increase productivity and maintain positive client relationships, showcasing dependability and flexibility.
Overview
10
10
years of professional experience
Work History
Service Supervisor
CINTAS, Professional Uniform and Facility Services
01.2022 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Maintain and increase route growths to meet KPI’s
SSR
CINTAS, Professional Uniform and Facility Services
01.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Grow route by providing lasting solutions for customers.
Store Manager
Metro by T-Mobile
04.2017 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed multiple stores and checked in with different store managers to go over KPI’s
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Leader
Little Caesars
01.2015 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Ensure appropriate prep work was done to have a successful day.
Education
High School Diploma -
Prescott High School
Prescott, WASkills
Coachable
Flexible
Fast learner
Organization
Accomplishments
Best Authorized dealer for Nextar
SSR of the Year
Languages
Spanish
Native or Bilingual
Timeline
Service Supervisor
CINTAS, Professional Uniform and Facility Services
01.2022 - Current
SSR
CINTAS, Professional Uniform and Facility Services
01.2021 - 01.2022
Store Manager
Metro by T-Mobile
04.2017 - 01.2021
Shift Leader
Little Caesars
01.2015 - 03.2016
High School Diploma -
Prescott High School
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