Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Villamil

Melbourne

Summary

Dynamic and customer-focused PADI Dive Master with a proven track record at Divers Paradise-Key Biscayne. Skilled in underwater navigation and effective communication, I enhanced client safety and satisfaction through tailored dive experiences and rigorous risk assessments, significantly boosting customer retention and positive referrals.

Overview

2025
2025
years of professional experience

Work History

PADI Dive Master

Divers Paradise-key Biscayne
  • Mentored novice divers, fostering a supportive learning environment that led to enhanced skills and confidence.
  • Created visually appealing social media content showcasing unique marine life encounters, attracting new customers to the dive center.
  • Improved diver safety by implementing thorough pre-dive briefings and equipment checks.
  • Contributed to the growth of the dive center''s clientele by delivering excellent customer service and promoting positive word-of-mouth referrals.
  • Planned and executed specialty dives for experienced clients, increasing customer retention and loyalty.
  • Provided exceptional underwater experiences for divers, tailoring dive plans based on skill level and interests.
  • Maintained accurate records of diver qualifications and certifications, streamlining administrative processes for the dive center.
  • Led snorkeling excursions highlighting local marine biodiversity which increased client interest in dive courses and contributed to the overall business growth.
  • Continuously updated personal diving knowledge and skills through professional development opportunities, ensuring adherence to industry best practices and maintaining high-quality service standards.
  • Maintained and checked diving equipment for functionality and safety.
  • Supervised and trained other divers in performance of essential functions and duties of position.
  • Exercised impeccable risk management with regular revisions to safety protocol.
  • Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards.

Jetski Tour Guide

Miami Jetski Rental
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
  • Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
  • Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.

Combat Engineer

USMC Camp Lejuene
  • Placed explosives and performed mine-sweeping activities on land.
  • Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
  • Maintained 100% accountability of assigned equipment worth more than $Amount.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
  • Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.

Kayack Guide

Blue Moon Adventure
03.2019 - 09.2024
  • Enhanced client safety by conducting thorough pre-trip briefings and equipment checks.
  • Strengthened relationships with local businesses by partnering on promotional events or offering special discounts for mutual clientele.
  • Supported company marketing efforts through engaging social media content showcasing highlights from recent tours or upcoming events.
  • Assisted in the training of new guides by sharing expertise in navigation, paddling techniques, and risk management.
  • Delivered memorable experiences for clients by tailoring unique kayak routes based on skill levels and interests.
  • Reduced equipment damage through diligent maintenance, repair, and replacement of kayaks and gear as needed.
  • Increased customer satisfaction through exceptional knowledge of local marine life, geography, and history during guided tours.
  • Boosted sales of company merchandise by recommending relevant products to clients based on their interests and needs during kayak tours.
  • Contributed to the growth of company''s reputation by consistently receiving positive feedback from customers on tour experience.
  • Led wildlife observation excursions resulting in memorable encounters with marine mammals, birds, and other aquatic species.
  • Contributed to overall company success by maintaining a professional, positive attitude and consistently demonstrating commitment to delivering exceptional customer experiences.
  • Improved teamwork among staff members by initiating regular meetings for discussing challenges faced, sharing best practices, and celebrating successes.
  • Collaborated with fellow guides to ensure seamless coordination of multi-day trips including meal planning, camp setup, and route adjustments.
  • Proactively identified potential hazards or obstacles on routes and adjusted plans accordingly to maintain the highest level of safety for all participants.
  • Maintained a safe and enjoyable environment with vigilant attention to weather conditions, tide changes, and group dynamics.
  • Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Guided groups of up to Number people on scheduled tours.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

First Mate

Tropical Sailing Catamaran Charters
02.2017 - 03.2020
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Used online catalogs and local merchants to order parts and materials for vessel.
  • Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
  • Informed guests of proper and safe use of equipment such as wave runners and rafts.
  • Optimized fuel efficiency with careful route planning and monitoring of weather conditions.
  • Streamlined deck operations by creating clear guidelines for daily tasks assigned to crew members based on their skills level.
  • Participated actively in drills for various emergency scenarios, enhancing crew''s preparedness and ability to respond effectively when needed.
  • Maintained a positive work environment for crew members through effective communication and conflict resolution strategies.
  • Provided expert guidance on anchor handling operations, resulting in reduced time spent anchoring and retrieving anchors.
  • Reduced accident rates by strictly adhering to safety protocols and implementing new preventive measures when necessary.
  • Swept, mopped and wiped down decks and exterior to remove dirt and debris.

Education

Monarch High School
Coconut Creek, FL

Skills

  • Effective communication
  • Customer Service-oriented
  • Public speaking confidence
  • Physical fitness maintenance
  • First aid training
  • Equipment maintenance
  • Adaptive teaching methods
  • Weather forecast interpretation
  • Emergency response management
  • Multilingual capacity
  • Team-building activities
  • Boat handling experience
  • Rescue diver certification
  • Underwater navigation expertise
  • Strong swimming skills
  • Physical fitness
  • Hazardous materials handling
  • Team operations
  • Hull cleaning
  • Diving equipment maintenance
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Decision-making
  • Adaptability and flexibility
  • Risk assessment

Languages

Spanish
Native or Bilingual

Timeline

Kayack Guide

Blue Moon Adventure
03.2019 - 09.2024

First Mate

Tropical Sailing Catamaran Charters
02.2017 - 03.2020

PADI Dive Master

Divers Paradise-key Biscayne

Jetski Tour Guide

Miami Jetski Rental

Combat Engineer

USMC Camp Lejuene

Monarch High School

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Oscar Villamil