OSCAR YIP
Oakland,CA
Summary
Strategic and tech-savvy professional skilled in coordinating cross-functional teams, managing client expectations, and delivering complex digital projects on time and within budget. Blends a background in healthcare operations, IT systems, and data analytics to drive process improvements and strengthen client relationships. Known for proactive communication, structured leadership, and an eagerness to learn new tools that enhance efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Technical Projects (Independent)
- - Web App Security: Built a database system with role-based access and hashed authentication.
- - Automation: Created a Python bot to eliminate repetitive tasks and enhance efficiency.
- - Predictive Analytics: Developed a machine-learning forecast model for market trend prediction.
Patient Service Representative
Asian Health Services
01.2024 - Current
- - Streamlined Epic workflows to enhance efficiency and reduce patient wait times.
- - Delivered frontline technical support and coordinated multi-team operations under tight deadlines.
- - Ensured clear communication with providers and patients to maintain continuity of care.
Store Manager / Data Analyst
Royaltea USA
09.2018 - 07.2022
- - Directed operational projects across sales, marketing, and inventory functions.
- - Analyzed data using SQL and Tableau to improve pricing and forecasting, increasing sales by 8%.
- - Supervised and mentored staff while driving collaboration and process efficiency.
Education
B.S. - Business Administration (Marketing)
California State University, Long Beach
Skills
- Project Management
- Process Optimization
- Workflow Automation
- SQL
- Friendly, positive attitude
- Python
- Tableau
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Teamwork and collaboration
- Customer service
- Problem-solving
- HTML/CSS
- Windows
- MacOS
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved a more efficient scheduling workflow and reduced patient wait times by introducing Epic Software process improvements for appointment coordination and checkout tasks.
- Achieved an 8% increase in annual sales and a 20% reduction in inventory costs through effectively helping with SQL- and Excel-driven analysis for pricing strategies and inventory optimization.
Certification
- Certifications: Google IT Support
- Google Advanced Data Analytics
- Cisco Intro to Cybersecurity
- In Progress: Agile Project Management & CompTIA A+
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Patient Service Representative
Asian Health Services
01.2024 - Current
Store Manager / Data Analyst
Royaltea USA
09.2018 - 07.2022
Technical Projects (Independent)
B.S. - Business Administration (Marketing)
California State University, Long Beach