Summary
Overview
Work History
Education
Skills
Timeline
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Oscar Zelaya

Oscar Zelaya

Milpitas,CA

Summary

Dynamic individual with a passion for building strong customer relationships with in-depth product knowledge seeking to contribute sales expertise and relationship-building skills to a collaborative team environment with opportunities for career growth. Proven track record of leveraging product expertise to effectively address customer needs and drive sales. Skilled in cultivating trust and loyalty through exceptional customer service and personalized solutions.

Overview

8
8
years of professional experience

Work History

Inside Sales Advisor

Tesla
12.2023 - Current
  • Generate leads and cultivate relationships with prospective customers through proactive outreach and effective communication channels.
  • Assist field partners by handling inbound/outbound calls, scheduling demo drives, and securing orders while increasing overall brand exposure.
  • Utilize CRM software to manage and track customer interactions, inquiries, and sales opportunities, ensuring timely follow-up and personalized engagement.
  • Consistently achieve and exceed sales targets by employing consultative selling techniques and providing exceptional customer service through the Tesla brand.
  • Deliver the highest level of customer service throughout the full delivery cycle and installation process, as well as continued support throughout ownership.
  • Collaborated with cross-functional teams, including marketing and logistics, to facilitate seamless customer experiences and streamline the sales process.

Sales Advisor - Mobile Expert

T-Mobile
09.2016 - 01.2024
  • Acted as a trusted advisor to clients, providing ongoing support, guidance, and advocacy to ensure their satisfaction with T-Mobile's products, services, and solutions.
  • Spearheaded comprehensive training programs for sales teams, ensuring proficiency in T-Mobile's product offerings, service features, and sales techniques with coaching across 5 South Bay locations with over 50 team members
  • Consistently ranked one of the top-performing sales reps in the region, surpassing sales objectives and quotas continuous consecutive months, cultivating productive client partnerships by personalizing every interaction to create a positive and comfortable environment.
  • Retained excellent client satisfaction through outstanding service and delivery with customer engagement that effectively built rapport and lasting relationships
  • Utilized active listening and problem-solving skills to understand the root causes of customer concerns and offer tailored solutions via T-Mobile products that met their needs and preferences.
  • T-Mobile's Winner’s Circle 2020 - incentive program, celebrating top-performing employees based on key metrics—individuals who put up big numbers.

Education

Bachelor of Science - Communication Studies

San Jose State University
San Jose, CA - Berlin, Germany
05.2017

Skills

  • 10 Years of Customer Service
  • Lead Qualification
  • Relationship Building
  • Account Acquisition
  • Persuasive Negotiator
  • Regional Sales
  • Attention to Detail
  • Telephone Sales
  • Client Retention
  • Fluent in Spanish
  • Excellent Time Management
  • Marketing Analysis
  • Microsoft Office
  • Interpersonal Communication
  • Adept Multi-Tasker

Timeline

Inside Sales Advisor

Tesla
12.2023 - Current

Sales Advisor - Mobile Expert

T-Mobile
09.2016 - 01.2024

Bachelor of Science - Communication Studies

San Jose State University

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Oscar Zelaya