Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscar Bruno Balcazar

Miami,FL

Summary

Accomplished hospitality professional with a proven track record at Groot Hospitality, enhancing VIP guest experiences and fostering repeat business through exceptional communication and strong networking skills. Expert in managing high-profile events and operations, demonstrated by significant improvements in customer satisfaction and revenue growth. Specializes in hospitality service expertise and guest relations.

Overview

11
11
years of professional experience

Work History

VIP Host

Groot Hospitality
10.2021 - Current

- Welcome and attend to Vip guest, ensuring all their needs and expectations are met.

- Coordinate with the management team to maintain a high standard of service.

- Handle VIP reservations, seating arrangements, and special requests.

- Foster strong relationships with high-profile clients to ensure repeat business.

- Operations of venue, Vip Table placement, guest list, etc

General Manager

Mocha Bleu
10.2020 - 10.2021

- Oversaw daily operations, including staff management, inventory control, and financial reporting

- Implemented strategies to improve costumer satisfaction and increase revenue.

- Managed event planning and execution for private parties and corporate events.

- Ensured compliance with health and safety regulations

VIP Host Manager

Kaos Nightclub, Palms
04.2019 - 11.2019

- Trained and supervised a team of promoters

- Directed Vip services, including guest list management, table reservations, and bottle service

- Developed and maintained relationships with high-net-worth individuals and celebrities.

Vip Liaison

XS Nightclub - Encore Beach Club
09.2013 - 02.2019

- Provided top-tier service to Vip guest, ensuring a memorable nightlife experience.

- Managed guest list, table assignments, and special accommodations.

- Worked closely with the marketing team to promote events and attract high-profile clientele.

- Built and maintained a strong network of loyal VIP customers.

Education

High School Diploma -

Britanico
Santa Cruz, Bolivia
08.2008

Skills

  • Exceptional communication
  • Strong networking
  • Team Player
  • Customer Service
  • Restaurant Operations
  • Hospitality service expertise
  • Guest Relations
  • Greeting guests
  • Table setting knowledge
  • Upselling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

VIP Host

Groot Hospitality
10.2021 - Current

General Manager

Mocha Bleu
10.2020 - 10.2021

VIP Host Manager

Kaos Nightclub, Palms
04.2019 - 11.2019

Vip Liaison

XS Nightclub - Encore Beach Club
09.2013 - 02.2019

High School Diploma -

Britanico
Oscar Bruno Balcazar