Accomplished hospitality professional with a proven track record at Groot Hospitality, enhancing VIP guest experiences and fostering repeat business through exceptional communication and strong networking skills. Expert in managing high-profile events and operations, demonstrated by significant improvements in customer satisfaction and revenue growth. Specializes in hospitality service expertise and guest relations.
- Welcome and attend to Vip guest, ensuring all their needs and expectations are met.
- Coordinate with the management team to maintain a high standard of service.
- Handle VIP reservations, seating arrangements, and special requests.
- Foster strong relationships with high-profile clients to ensure repeat business.
- Operations of venue, Vip Table placement, guest list, etc
- Oversaw daily operations, including staff management, inventory control, and financial reporting
- Implemented strategies to improve costumer satisfaction and increase revenue.
- Managed event planning and execution for private parties and corporate events.
- Ensured compliance with health and safety regulations
- Trained and supervised a team of promoters
- Directed Vip services, including guest list management, table reservations, and bottle service
- Developed and maintained relationships with high-net-worth individuals and celebrities.
- Provided top-tier service to Vip guest, ensuring a memorable nightlife experience.
- Managed guest list, table assignments, and special accommodations.
- Worked closely with the marketing team to promote events and attract high-profile clientele.
- Built and maintained a strong network of loyal VIP customers.