Oscar D. Henriquez-Hernandez
Alexandria,VA
Summary
Organized supervisor experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of OSHA requirements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
PT Preload Supervisor
UPS
Landover, MD
10.2003 - Current
- Resolved customer complaints promptly and professionally.
- Monitored employees for compliance with safety policies and procedures.
- Facilitated communication between management staff and front-line workers regarding changes in operations or regulations.
- Enforced company standards on attendance, productivity, and quality assurance.
- Analyzed production reports to assess efficiency levels of personnel and equipment utilization.
- Provided leadership guidance to promote a positive working environment.
- Developed strategies to improve workflow processes while minimizing costs associated with labor or resources.
- Maintained accurate records related to employee performance and disciplinary action.
- Supervised daily staffing requirements to ensure adequate coverage of workloads.
- Performed weekly inventory checks of materials and supplies needed for operations.
- Trained new employees in job functions, operational procedures, and safety protocols.
- Conducted regular meetings with staff to discuss progress, identify issues, and develop solutions.
- Monitored workers and reviewed completed work for proper performance.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Supervisor of Operations
The Washington Commanders
Landover, MD
10.2002 - 06.2023
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Partnered with vendors to negotiate contracts for services related to operations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Regular Studies
West Potomac High School (Groveton High)
Alexandria, VA06-1982
Skills
- Standard Operating Procedures
- Workforce Planning
- Asset Management
- Load Planning
- Warehouse Operations
- Shipping and Receiving
Timeline
PT Preload Supervisor
UPS
10.2003 - Current
Supervisor of Operations
The Washington Commanders
10.2002 - 06.2023
Regular Studies
West Potomac High School (Groveton High)
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