Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar E. A. Ortiz-Acosta

Lewisville

Summary

Dedicated and results-driven professional with extensive experience in team management, customer service, and operational excellence. Proven ability to lead and mentor staff, coordinate logistics, and manage inventory while delivering exceptional customer experiences. Skilled in scheduling, communication, and problem-solving, with a track record of creating efficient workflows and fostering strong relationships. Experienced in staff recruitment and player supervision, demonstrating adaptability across fitness, hospitality, and sports industries. Passionate about contributing to organizational success through leadership, organization, and attention to detail.

Overview

3
3
years of professional experience

Work History

Personal Driver

DS Football Academy
08.2022 - 05.2024
  • Coordinated transportation logistics, including airport pickups/drop-offs, training sessions, and weekend games.
  • Maintained regular communication with players’ parents, providing monthly updates on their child’s soccer progress and personal well-being.
  • Supervised and supported players in the absence of coaches, ensuring their safety and adherence to schedules.
  • Fostered a reliable and professional relationship with players and their families to enhance their overall experience.

Valet Driver

Lone Star Valet
08.2024 - Current
  • Safely park and retrieve vehicles for guests in a timely and professional manner.
  • Provide exceptional customer service by greeting guests warmly and assisting with their needs.
  • Maintain detailed records of vehicle locations and keys to ensure efficient retrieval.
  • Inspect vehicles for pre-existing damage and report any issues to management.
  • Uphold safety standards while driving and ensure the security of all vehicles entrusted to your care.

Front Desk Associate

Amped Fitness
10.2024 - 11.2024
  • Facilitate membership sales and manage member accounts.
  • Schedule and book fitness profiles for new and existing members.
  • Ensure all members and guests check in upon arrival to maintain accurate records.
  • Provide excellent customer service while assisting with inquiries and resolving issues.
  • Maintain a clean and organized front desk area to uphold a professional environment.

Front Desk Manager

Amped Fitness
11.2024 - 02.2025
  • Oversee daily front desk operations, ensuring smooth and efficient service.
  • Manage drink inventory to maintain stock and meet customer needs.
  • Create and maintain schedules for Front Desk Associates to optimize team coverage.
  • Lead recruitment, interviewing, and onboarding processes for new Front Desk Associates.
  • Develop and share daily social media content with the marketing team to promote gym activities and events.
  • Organize and streamline all front desk-related tasks and processes to enhance operational efficiency.
  • Supervised daily front desk operations, ensuring exceptional customer service and smooth member experiences.
  • Implemented efficient check-in processes, reducing wait times and enhancing overall member satisfaction.

Bartender/Server

Landon Winery
03.2025 - 07.2025
  • Serve beverages and food according to established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
  • Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
  • Collaborated with kitchen staff to coordinate food and beverage orders seamlessly.
  • Monitored inventory levels, restocking supplies as needed to minimize downtime.
  • Implemented efficient service techniques, improving customer wait times during peak hours.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Bachelor of Science - Business Administration - International Business

Southern New Hampshire University
Manchester, New Hampshire

Skills

  • Leadership and Team Management Skills - Experienced
  • Communication and Interpersonal Skills - Experienced
  • Scheduling and Logistics Coordination Skills - Skillful
  • Customer Service Skills - Expert
  • Problem Solving Skills - Expert
  • Time Management Skills - Expert
  • Organizational Skills - Expert
  • Recruitment and Onboarding Skills - Skillful
  • Excellent customer service - Expert
  • Patience and composure - Expert
  • Quick decision making - Skillful

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender/Server

Landon Winery
03.2025 - 07.2025

Front Desk Manager

Amped Fitness
11.2024 - 02.2025

Front Desk Associate

Amped Fitness
10.2024 - 11.2024

Valet Driver

Lone Star Valet
08.2024 - Current

Personal Driver

DS Football Academy
08.2022 - 05.2024

Bachelor of Science - Business Administration - International Business

Southern New Hampshire University

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