Oscar I. Osorio
CA
Summary
Dedicated and customer-focused professional with extensive experience in retail management and sales. Proven track record in providing exceptional customer service and achieving high sales targets. Bilingual in English and Spanish, with strong proficiency in Microsoft Office Software's.
Overview
6
6
years of professional experience
Work History
Intern Assistant Store Manager
Hugo Boss
05.2023 - Current
- Assist Store Manager in overseeing all day to day operation to ensure a smooth transition from Back of House to Sales floor
- Maintaining and overseeing that Visual Standards are to brand expectations and provide the best customer experience
- Communicate with corporate officials on a daily basis to align store performance with company standards and relay feedback
- Oversee staff performance by setting goals, conducting evaluations, and providing feedback to ensure team effectiveness and alignment with store standards.
Key Holder
Hugo Boss
03.2020 - Current
- Manage store operations, including opening and closing procedures, inventory management, and staff supervision
- Assist the Store Manager in developing sales strategies and achieving store goals and improving overall sales target
- Provide exceptional customer service and maintain high levels of customer satisfaction and consistency improve both personal and store goals
- Trained and mentored new hires, fostering a positive and productive work environment.
- Witnessed and adapted to the store's rebranding process, contributing to the seamless transition and align team efforts with the new brand image and standards.
Sales Associate
Hugo Boss
11.2019 - 03.2020
- Assisted customers with product selections and provided personalized styling advice
- Consistently exceeded sales targets and contributed to store success
- Participated in visual merchandising to enhance store presentation and attract customers.
Cashier
Hugo Boss
09.2018 - 11.2019
- Managed point-of-sale transactions, handled cash, and maintained accurate financial records
- Provided friendly and efficient service to customers, ensuring a positive shopping experience
- Supported both management and stock team with upholding visual merchandising standards.
Education
Business Administration And Marketing -
Rio Hondo College
Whittier, CA09.2024
Completed coursework in Business Administration -
East Los Angeles College
Monterey Park, CA12.2019
High School Diploma -
Applied Technology Center High School
Montebello, CA06.2018
Skills
- Bilingual: Fluent in English and Spanish
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Exceptional customer service and sales skills
- Strong leadership, team management, and hiring abilities
- Excellent communication and interpersonal skills
Timeline
Intern Assistant Store Manager
Hugo Boss
05.2023 - Current
Key Holder
Hugo Boss
03.2020 - Current
Sales Associate
Hugo Boss
11.2019 - 03.2020
Cashier
Hugo Boss
09.2018 - 11.2019
Business Administration And Marketing -
Rio Hondo College
Completed coursework in Business Administration -
East Los Angeles College
High School Diploma -
Applied Technology Center High School
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