Oscarina Fajardo
Little Elm,TX
Summary
-Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. - Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Head of Aftersales
PACIFICO MOTORS
Cuzco, PERU
11.2018 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Head of Aftersales
ANDEAN MOTORS
Cuzco, PERU
01.2018 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Base Operational Leader
TRANSPORTE Y SURTIDORA LORUSSO, C.A.
, Venezuela
12.2014 - 12.2016
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
- Monitored workflow processes and identified areas of improvement.
- Assessed team performance against established goals and objectives.
- Coached and mentored individuals on professional development goals.
Heavy Macchinery Operations Manager
TRUCKS SERVICES of VENEZUELA, C.A.
, Venezuela
03.2011 - 11.2014
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Administrative Supervisor
TALLER LAS PALMAS, C.A.
, Venezuela
12.2007 - 01.2011
- Ensured all administrative tasks were completed accurately and on time.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Organized meetings between managers and other departments as needed to coordinate operations.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
Human Resources Department Assistnt
SAXON ENERGY SERVICES, S.A.
, Venezuela
10.2005 - 08.2007
- Assisted in the preparation of departmental budgets and tracked spending.
- Managed daily operations, including scheduling meetings and coordinating resources.
- Provided administrative support for staff members, such as creating presentations and organizing documents.
- Organized travel arrangements for department personnel.
- Compiled monthly financial statements for review by the management team.
- Coordinated with other departments to ensure smooth workflow processes.
Contracts Deparment Assistant
JUSTISS DRILLING DE VENEZUELA S.A.
Anaco, Venezuela
12.1998 - Current
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Education
6th Semester - Techinal Sup Computer Technician
University Institute of Technology And Administrat
Anzoategui - Venezuela12-2002
Bachelor of Science - Science Education
U.E. Dr. Agustin Rafael Hernandez
Anzoategui- Venezuela07-1998
Skills
- Proactive
- Problem Solving Ability
- Commitment
- Responsible
- Conflict Resolution
- Teamwork and Collaboration
- Data Entry
- Analytical Thinking
- Dependable and Responsible
- Active Listening
- Networking
Personal Information
Date of Birth: 03/03/78
Languages
English
Elementary
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Head of Aftersales
PACIFICO MOTORS
11.2018 - 10.2022
Head of Aftersales
ANDEAN MOTORS
01.2018 - 09.2018
Base Operational Leader
TRANSPORTE Y SURTIDORA LORUSSO, C.A.
12.2014 - 12.2016
Heavy Macchinery Operations Manager
TRUCKS SERVICES of VENEZUELA, C.A.
03.2011 - 11.2014
Administrative Supervisor
TALLER LAS PALMAS, C.A.
12.2007 - 01.2011
Human Resources Department Assistnt
SAXON ENERGY SERVICES, S.A.
10.2005 - 08.2007
Contracts Deparment Assistant
JUSTISS DRILLING DE VENEZUELA S.A.
12.1998 - Current
6th Semester - Techinal Sup Computer Technician
University Institute of Technology And Administrat
Bachelor of Science - Science Education
U.E. Dr. Agustin Rafael Hernandez
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