Oscar Leonardo Jaime Marcial
3925 West Las Palmaritas Drive Phoenix,AZ
Summary
Respectful and customer-focused professional with background in call center and delivery sales. No stranger to long and hard work, in both white and blue collar environments. Also has a knack for creative arts, with audio and visual art, musical instruments, and sound studio production experience. Have over 2 years of guitar experience and frequently create digital artworks with various software.
Overview
3
3
years of professional experience
Work History
Call Center Sales Agent
Tufesa LLC
Phoenix, AZ
08.2021 - Current
- Handled incoming customer inquiries via phone calls and emails, providing accurate information in a timely manner.
- Utilized active listening skills to identify customer needs and recommend appropriate products or services.
- Recorded detailed notes of all interactions with customers in the database system.
- Processed orders accurately while adhering to company policies and procedures.
- Resolved customer complaints professionally and efficiently, escalating issues as needed.
- Maintained up-to-date knowledge of product features, pricing plans, promotions, and new product launches.
Delivery Courier
J&G Distribution
Phoenix, AZ
06.2022 - 08.2024
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Loaded and unloaded vehicle with packages, ensuring a secure and organized arrangement to prevent damage.
- Delivered packages promptly to clients by adhering to specified routes and time schedules.
Education
Bachelor of Arts - Interdisciplinary Arts and Performance
Arizona State University
Phoenix, AZ05-2027
Minor - Popular Music
Arizona State University
Phoenix05-2027
High School Diploma -
Apollo High School
Phoenix05-2022
Skills
- Stress tolerance
- Call handling
- Script adherence
- Goal oriented
- Problem-solving
- Active listening
Hard Skills
- Adobe Creative Suite
- Microsoft Excel, Word, and Powerpoint
- Canva and CapCut
- Adobe Audition and Pro Tools
Languages
English
Professional
Spanish
Professional
Timeline
Delivery Courier
J&G Distribution
06.2022 - 08.2024
Call Center Sales Agent
Tufesa LLC
08.2021 - Current
Bachelor of Arts - Interdisciplinary Arts and Performance
Arizona State University
Minor - Popular Music
Arizona State University
High School Diploma -
Apollo High School
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