OSCARLY RIVAS

As a bartender at Empire Social Lounge Brickell Cigar Bar, I am in charge of providing exceptional service in an exclusive environment always bringing a smile to welcome customers by greeting them in a friendly and professional manner, helping them choose from the wide variety of liquors and cocktails available as well as recommending cigars. I prepare the drinks with precision and attention to detail, making sure to deliver the quality they expect. I also keep the bar tidy and clean so that customers feel totally confident.

I also handle large volumes of customers during special events, evenings and weekends in a fast paced manner with quality service.
I perform opening and closing tasks, print sales reports, prepare incoming shift, prepare cash drawers, responsibly manage cash handling tasks, ensuring accurate accounting at the end of each shift.

• I welcomed customers by introducing myself in a respectful manner and interacting with them in a friendly and professional way, always making sure to offer a close and attentive treatment. I consulted about their allergies and preferences to prepare and serve drinks and food with the utmost attention, guaranteeing quality and accuracy in each order, complying with the highest standards. I kept the bar area clean and organized, replenishing supplies when necessary. In addition, applied responsible service practices to ensure the well-being and safety of customers at all times

As a bartender, my duties included informing customers about the different beverage options, offering them personalized recommendations based on their preferences or dietary restrictions. I simultaneously attended to the needs of the customers, the team and the company, making sure to avoid unnecessary delays or mistakes. I supported special events with attentive service, adapting quickly to changing customer needs. i also prepared side dishes by uniformly slicing and pitting fruits. I maintained a safe environment by proactively addressing any potential conflicts or disturbances among customers. In addition, I provided support during peak demand hours. I accurately managed cash and card transactions, minimizing discrepancies and balancing the till at the end of each shift.