Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Oscar R Davalos

Oscar R Davalos

Hayward,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

General Manager

Jim's Coffee Shop
Alameda, CA
04.1998 - Current
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced business productivity by training 2 team members and 10 servers on best practices and protocols.
  • Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Reduced financial inaccuracies by using POS system while verifying receipts.

Education

Some Bachelor of Systematic Information

Technological Institute (Mexico)
Mexico

Skills

  • Microsoft Outlook
  • Google Drive
  • Intuit QuickBooks
  • Microsoft Office
  • Microsoft Excel
  • Supplier Monitoring
  • Microsoft Windows
  • Apple macOS
  • Administrative Management
  • Adobe Systems Adobe Acrobat
  • Hiring and Onboarding
  • Customer Service
  • Financial Management
  • Problem Anticipation and Resolution

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Jim's Coffee Shop
04.1998 - Current

Some Bachelor of Systematic Information

Technological Institute (Mexico)
Oscar R Davalos