Osegueda Jesus
Fort Worth,TX
Summary
Results-driven supervisor with expertise in operations management, employee training, and conflict resolution. Proven ability to optimize processes and enhance employee engagement to drive team performance and customer satisfaction.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
General Supervisor of Operations
Keller Independent school district
Keller, Texas
11.2009 - Current
- Directed and supervised daily operations for a team of 230 employees.
- Supervised daily operations to ensure team compliance with safety protocols.
- Coordinated schedules and assignments to maximize staff efficiency and coverage.
- Trained new employees on company policies and operational procedures to enhance onboarding experience.
- Conducted performance evaluations and provided constructive feedback to staff.
- Resolved employee conflicts effectively to maintain a positive work environment.
- Negotiated with suppliers to secure cost-effective resources.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly to maintain high satisfaction standards.
- Ensured compliance with company policies, objectives, and communication goals.
Education
Associate of Applied Science - Electrical Engineering
Wilbour Wright College
Chicago, IL05-1989
Skills
- Operations management
- Supply chain management
- Budget management
- Vendor management
- Process optimization
- Schedule optimization
- Scheduling coordination
- Task delegation
- Staff supervision
- Employee training
- Performance evaluation
- Employee development
- Employee engagement
- Conflict resolution
- Customer relations
- Problem solving
- Operational strategy
Languages
Spanish
Professional
Certification
- Electronic Technician
- Problem-solving certificate
- Asbestos Designated Person Training
Affiliations
- Soccer coach
Timeline
General Supervisor of Operations
Keller Independent school district
11.2009 - Current
Associate of Applied Science - Electrical Engineering
Wilbour Wright College