Osei Cartledge
Waldorf,MD
Summary
A personable and outgoing professional with a degree in Business Administration and diverse experience across administrative support, office management, and customer service roles. Proven ability to connect with others, manage office operations efficiently, and provide excellent service. Experience includes working as an Administrative Assistant Trainee with the FAA, Office Manager at a chiropractic office, and Sales Associate in a retail environment. Adept at fostering positive relationships and contributing to team success through effective communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Office Manager
CHIROPRACTIC CARE CENTER
01.2022 - Current
- Conduct, Billing, Budgeting, and Managed vendor relations
- Oversaw insurance-related tasks, scheduled Appointments
- First point of contact for patients, Update Office policies, and handle administrative Workflow
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resources Intern
Smart1 Management Solutions
09.2024 - 02.2025
- Created new SOPs for the staff, created presentations, and reports.
- Handled Employee files and Documentation
- Assisted in Grant and Contract Procurement
- Participated in recruitment and employee time card management.
- Contributed Ideas that helped facilitate growth within the company's profits.
- Organized the development of a fully digital database.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Answered phone calls and performed clerical duties to assist the human resources department.
Administrative Trainee (Temp Role)
FEDERAL AVIATION ADMINISTRATION
06.2024 - 09.2024
- Managed scheduling and calendar for the executive team at a fast-paced office.
- Handled confidential and sensitive information with discretion and professionalism.
- Prepared and proofread reports, presentations, and correspondence for distribution.
- Temporary Position
- Assisted the HR department in managing personnel files, updating employee information, and processing new hire paperwork as needed.
- Served as a reliable point of contact for both internal employees and external partners regarding administrative inquiries or concerns that arose during day-to-day operations.
- Participated in staff evaluations and provided constructive feedback to improve overall performance outcomes within the team.
- Developed professional relationships with clients, providing exceptional customer service to ensure satisfaction and repeat business.
Substitute Teacher
CHARLES COUNTY PUBLIC SCHOOL
10.2023 - 12.2023
- Taught various subjects to students in grades K-12 in a diverse classroom setting.
- Led classroom activities, facilitated discussions, and assessed student progress through assignments and exams.
- Collaborated with other teachers, staff, and parents to create a positive and productive learning environment.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Arts - Business Administration
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
ADELPHI, MD05-2024
Associate of Science -
BOWIE STATE UNIVERSITY
BOWIE, MD01.2024
Skills
- Data Analyst
- Project Management
- Billing
- Bookkeeping
- Public Speaking
- Training/Teaching
- Outgoing
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
LANGUAGES
Spanish | Intermediate
Timeline
Human Resources Intern
Smart1 Management Solutions
09.2024 - 02.2025
Administrative Trainee (Temp Role)
FEDERAL AVIATION ADMINISTRATION
06.2024 - 09.2024
Substitute Teacher
CHARLES COUNTY PUBLIC SCHOOL
10.2023 - 12.2023
Office Manager
CHIROPRACTIC CARE CENTER
01.2022 - Current
Bachelor of Arts - Business Administration
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Associate of Science -
BOWIE STATE UNIVERSITY
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