Osei Nkansah
Woodlawn,MD
Summary
As an Automotive Technology graduate from Southern Illinois University, I possess a genuine passion for the automotive industry. My expertise lies in comprehensively understanding automotive systems and components, including brakes, steering and suspension, electrical systems, and emission controls. I am highly skilled in diagnosing and troubleshooting complex automotive issues and proficient in utilizing a variety of diagnostic tools such as multi-meters, scanners, and electronic measurement instruments. My strong interpersonal and communication skills enable me to build positive relationships with customers and provide exceptional customer service. With an unwavering commitment to ensuring safe and reliable vehicles on the road, I am a valuable asset to any organization in the automotive industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Driver
First Express Service
02.2018 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Service Technician
Zeigler Automotive Group
03.2023 - 06.2024
- Delivered high-quality diagnostics, repairs, and maintenance on GM vehicles in remote and on-site environments
- Followed repair procedures and safety protocols with strong attention to detail
- Assisted with vehicle diagnosis, part orders, containment initiatives, and road tests to ensure service excellence
- Coordinated with internal teams including Service, Delivery Operations, and Engineering to resolve customer concerns
- Maintained accurate work orders, documentation, and expense reporting
- Provided professional customer-facing service and supported campaigns and field operations across various locations
- Adapted to dynamic, fast-paced environments with minimal supervision and high efficiency
Help Desk Support Specialist
Southern Illinois University at Carbondale
09.2021 - 08.2022
- Provided technical assistance and cross-functional support
- Improved operational processes through data analysis and workflow optimization
- Maintained clear communication channels between faculty and students.
Parts Delivery Driver
Oreilly Auto Parts Distrbution Center
05.2021 - 08.2021
- Delivered parts efficiently and accurately to customers and businesses
- Maintained accurate inventory and delivery records
- Built lasting relationships with clients and supported warehouse coordination.
Apprentice Mechanic
United Parcel Service, UPS
06.2015 - 02.2018
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
Education
Bachelor Of Applied Arts And Science - Automotive Engineering
Southern Illinois University, Carbondale
Carbondale, IL12.2022
Associate Of Applied Science - Automotive Engineering
College of DuPage
Glen Ellyn, IL05.2021
Skills
- Automotive Diagnostics & Repair
- Electrical Systems & Schematics
- Hybrid Vehicle Maintenance
- High/Low Voltage Safety
- CAN Bus Communication
- Work Order Management Systems
- Parts Inventory & Billing
- Remote & On-Site Field Support
Certification
- EPA 609
- Pro-Cut Brake Solution
Timeline
Service Technician
Zeigler Automotive Group
03.2023 - 06.2024
Help Desk Support Specialist
Southern Illinois University at Carbondale
09.2021 - 08.2022
Parts Delivery Driver
Oreilly Auto Parts Distrbution Center
05.2021 - 08.2021
Truck Driver
First Express Service
02.2018 - Current
Apprentice Mechanic
United Parcel Service, UPS
06.2015 - 02.2018
Bachelor Of Applied Arts And Science - Automotive Engineering
Southern Illinois University, Carbondale
Associate Of Applied Science - Automotive Engineering
College of DuPage
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