Summary
Overview
Work History
Skills
Timeline
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Oseya Gray

Homestead,FL

Summary

To become employed with your company and maintain the level of excellence it is known for. As well as work hard to not only reach but surpass personal goals of success I have set for myself. Core Strengths Telephone Inquiries Customer Service Conflict resolution Listening skills MS Windows proficient Fast learner Accomplishments Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Relations Earned highest marks for customer satisfaction, company-wide. Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Overview

13
13
years of professional experience

Work History

Warehouse Associate

DHL
12.2021 - Current
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Operated equipment while observing standard safety procedures.

Package Handler

FedEx
02.2018 - 03.2020
  • Physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc.

Customer Service Representative

Alorica
11.2010 - 09.2015
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.

Sandwich Maker

Subway
04.2013 - 10.2014
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Completed efficient store opening and closing procedures each day.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.

Janitor

Homestead SDA
06.2006 - 11.2009
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Wet mopped and spot mopped public corridors, washrooms and classrooms.
  • Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Skills

  • Problem resolution
  • Dependable and reliable
  • POS system expertise
  • High level of integrity
  • Technologically savvy
  • Excellent communication skills
  • Loading and Unloading
  • Wrapping and Boxing

Timeline

Warehouse Associate

DHL
12.2021 - Current

Package Handler

FedEx
02.2018 - 03.2020

Sandwich Maker

Subway
04.2013 - 10.2014

Customer Service Representative

Alorica
11.2010 - 09.2015

Janitor

Homestead SDA
06.2006 - 11.2009

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Oseya Gray