Summary
Overview
Work History
Education
Skills
Timeline
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OSHAE JOHNSON

Summary

Dynamic experience in customer service. Highly organized professional who establishes relationships with customers. Stays calm under pressure. Motivated individuals with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Demonstrates strong analytical skills. communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Modern Storage
03.2025 - Current
  • Assisted in daily operations, optimizing team workflows and enhancing productivity.
  • Implemented training programs for new staff, fostering skills development and knowledge retention.
  • Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
  • Analyzed customer feedback to improve service quality and address concerns effectively.
  • Collaborated with cross-functional teams on strategic initiatives to drive business growth.
  • Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Assistant Store Manager

LL Flooring
08.2021 - 12.2024
  • Interacted respectfully with others to offer ideas, identify issues, and aid.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Helped create and maintain spreadsheets to track financial records and other data.
  • Assisted in planning and running special events such as orientations, conferences and fundraisers.
  • Purchased and maintained office supplies.
  • Processed customer service orders promptly to increase customer satisfaction.

Order Picker

Home Depot
07.2017 - 08.2021
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
  • Picked and packed customer orders accurately, ensuring timely fulfillment and delivery.
  • Maintained inventory accuracy through regular cycle counts and stock replenishment processes.
  • Collaborated with team members to optimize workflow and enhance productivity in order processing.
  • Trained new employees on best practices for order picking and warehouse operations.
  • Assisted in organizing warehouse layout for improved accessibility and efficiency of operations.
  • Monitored stock levels, identifying discrepancies, and initiating corrective actions promptly.

Education

Associate of Science - X-Ray Radiology

Pulaski Technical College
North Little Rock, AR
05-2026

AP course in English Composition & Science

Washburn University of Topeka
Topeka, KS
12.2018

Highschool - AP courses

Washburn Rural Highschool
Topeka, KS
01.2017

Skills

  • Computer Skills
  • Leadership Qualities
  • MS Office
  • Medical Terminology knowledge
  • Time Management
  • Customer Service
  • Spreadsheet development
  • Keyboarding 60 wpm proficient
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Retail operations
  • Operations management
  • Sales strategies
  • Customer relationship management (CRM)
  • Project management
  • Product and service sales
  • Inventory management
  • Financial reporting
  • Marketing

Timeline

Assistant Manager

Modern Storage
03.2025 - Current

Assistant Store Manager

LL Flooring
08.2021 - 12.2024

Order Picker

Home Depot
07.2017 - 08.2021

AP course in English Composition & Science

Washburn University of Topeka

Highschool - AP courses

Washburn Rural Highschool

Associate of Science - X-Ray Radiology

Pulaski Technical College
OSHAE JOHNSON