Summary
Overview
Work History
Education
Skills
Timeline
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O'Shanda Paskins

Lithonia,GA

Summary

Competent administrative professional supporting underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.

Overview

12
12
years of professional experience

Work History

Underwriting Assistant

Statefarm Insurance
Dunwoody, GA
08.2015 - Current
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Increased customer service success rates by quickly resolving issues.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.

Help Desk Support Specialist

State Farm
Dunwoody, GA
01.2014 - 08.2015
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Primary responsibilty is to answer phones, emails, and ticketing systems responding to technical support issues related to end-user computers, applications, printers, jobsite servers, copiers/scanner, internet connectivity issues, wireless networks.

Back Office Specialist

AT&T
Atlanta, GA
08.2010 - 11.2013
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Performed complex customer support for all products and serviced offered by AT&T Internet Services and Partners
  • Updated customer's account due to their service plan i.e home, wireless, and internet
  • Communicated and assisted customers with billing question and products through email via smart chat and Kana systems

Education

No Degree - Computer Networking

Georgia Perimeter College
Decatur, GA

High School Diploma -

Cathedral High School
Springfield, MA
06.1987

Skills

  • Quality assurance
  • Time management
  • Clerical support
  • Policy renewal
  • Trend Analysis
  • Relationship building
  • Policy quoting and pricing
  • Data analysis
  • Document scanning
  • 45 WPM typing speed
  • Business administration

Timeline

Underwriting Assistant

Statefarm Insurance
08.2015 - Current

Help Desk Support Specialist

State Farm
01.2014 - 08.2015

Back Office Specialist

AT&T
08.2010 - 11.2013

No Degree - Computer Networking

Georgia Perimeter College

High School Diploma -

Cathedral High School

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O'Shanda Paskins