Oshandia Hall
Gastonia,NC
Summary
I am very interested in supporting and working for this corporation. I am willing to bring my best skills and creative ideas to a great team environment.
Overview
2025
2025
years of professional experience
Work History
Punch Press Machine Operator
Atkinson
- Use machine to punch press brakes, labels brakes, places brakes on pallets, do paper work, heavy lifting, light mechanical work
- Reason for Leaving: laid off
CNC Machine Operator
Pacor
- Configuration measurements, cut fiber glass by hand, read blue prints, 5s, pack, make boxes and understand measurements, be good with a ruler, good math skills
Machine Technician
Eaton
- Current
- Floater, light housekeeping, download computers, assemble transmissions, screw on sockets, build sub assemble, memorize codes, use machine to tighten screws, scan labels, basic computer skills, error proofing, verbal and written instructions, value stream mapping, 5s, use gauges, assemble tools to assemble, repair product, report red tags, use hoist and power tools place clutches in orderly manner
- Pay Rate: $15.00
Retention Customer Service Representative
Spectrum
08.2021 - Current
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Residential Representative
Spectrum
08.2021 - Current
- Save and upsell customers, sell mobile, offer promotions, adjust billing or make changes, work with csg and agent os, good Microsoft skills, good at multitasking, excellent customer service skills
CNC Operator
Red Industries
01.2021 - 07.2021
- Cutting wood, assembling cabinets, read blueprints, standing long hours, cutting on saw, measuring, changing bits, cleaning and changing filters bags, fill inventory sheets, good Microsoft Word/excel skills
CNC Router Operator
Safefleet
10.2015 - 04.2020
- Set up cnc router to cut extrusion, dibond, bumper, acrylic sheets etc
- Understand G-Codes to make and run parts, Understand X,Y,Z axis, Read measuring tape and Caliper Daily, Light mechanical work on machine, Fill production paper, Fill out Red Tag reports or scrap paper, Daily QC work, very fast pace, Make Step tread parts for school buses, Cut Hatch Parts
- Work with Fiberglass, using different size router bits
- 9 month gap due to covid
Assemble tech/Machine Operator
Boston Gear
07.2013 - 09.2015
- Assemble gears with speed reducers, assemble input/output shafts, work with input/output press machine, light mechanical work, mix paint, work with electrostatic paint gun, very fast pace, daily safety meeting, 5s, work on flow line, scanning labels, work with SAP computer system, CNC machining, set up, break down, use gauges to inspect parts, SHOP, manual set up machine
Backer/Machine operator
Snyder's lance
10.2012 - 06.2013
- Assemble paper wrap on machines, bake crackers, set-up and break down machine, light mechanical work, word processing, fast pace, standing long periods, inspect crackers every hour, keep up production paper, manual set up machines
Automation Operator
Danaher Tool
10.2005 - 01.2011
- Packer, assemble tools, run machine, laser sockets, receiving/warehouse, basic Microsoft excel/word, scanning labels, require heavy lifting and standing long periods, light housekeeping, scale operator, set-up/break down machine, meet daily production goals, cross training, math skills, use pallet jack, pull parts to assembly line, inventory, quality checks, CNC programming, memorize sockets size, report red tag errors, read blue prints
- Pay Rate: $6.59-$13.47
- Reason for Leaving: Laid Off
Education
Diploma -
Ashbrook High School
Gastonia, NC06.2005
Skills
- Basic Microsoft Excel
- Basic Microsoft Word
- Reading Blueprint
- Machine Operating
- Forklift Certified
- SAP System
- WinCNC Router Programming
- DWG True View Blueprint Reading
Schoolhistory
Ashbrook High School, S. New Hope Red., Gastonia, NC, 28054, 06/01/05, Diploma, 3.0
Timeline
Retention Customer Service Representative
Spectrum
08.2021 - Current
Residential Representative
Spectrum
08.2021 - Current
CNC Operator
Red Industries
01.2021 - 07.2021
CNC Router Operator
Safefleet
10.2015 - 04.2020
Assemble tech/Machine Operator
Boston Gear
07.2013 - 09.2015
Backer/Machine operator
Snyder's lance
10.2012 - 06.2013
Automation Operator
Danaher Tool
10.2005 - 01.2011
Diploma -
Ashbrook High School
Punch Press Machine Operator
Atkinson
CNC Machine Operator
Pacor
Machine Technician
Eaton
- Current
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