Oshane Clarke
Hermitage,TN
Summary
To be meaningfully and gainfully employed in an organization that will allow me to fully utilize my skills, attitude and attributes, to convert my learning into a practical experience.
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
9
9
years of professional experience
Work History
Night Auditor/Hotel Front Desk Clerk
Cross Road in & Suites
03.2022 - 09.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Online Outreach Worker / Peer Educator
Children’s First Agency
03.2019 - 09.2021
- Company Overview: LINKAGES Project – IFLEX
- Manages the inflow and outflow of client information through Client Data Management Systems
- Organized and (support) lead successful outreach events (geared at increasing the number of target prospects for (HIV) testing), photo shoots and other on-the-road activities
- Uses Microsoft Office tools to present information and produce monthly/quarterly reports
- Manage all activities on the different social media platforms used by the agency
- LINKAGES Project – IFLEX
- Interviewed, screened, enrolled, and sourced new students.
Advocate; Customer Service
Hinduja Global Solutions
09.2017 - 02.2019
- Presents customer-focused solutions in a both a timely and positive manner to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business
- Creates an enviable customer service environment based on strong work ethics
- Document required customer information as well as support steps taken in the customer contact into the Customer Relationship Management (CRM) or other similar tools used
- Provide feedback to improve the business practices; which will increase client/customer satisfaction and employee morale while learning and embracing new call center initiatives and training, as business needs change
- Gainfully performed support duties as an Acting Team Leader to a production space of 50+ advocates
Project Leader
Specs Insurance
06.2016 - 02.2017
- Company Overview: CA
- Supervised cross-functional teams to resolve customer escalations and devised process improvements
- Tactfully managed complex team dynamics, handling organizational change related issues, and fostered an on-going positive environment with a motivated staff and satisfied customer base
- Communicate project status to Management to facilitate customer communications
- CA
Team Leader & Crew Trainer
McDonald's Restaurant
09.2015 - 12.2016
- Company Overview: CA
- Develop Staff
- Coaching
- Performance reviews
- Support Staff
- Handle escalations
- Provide answers and guidance to staff
- Be a Manager
- Lead and Inspire
- Communicate company news
- Do Admin
- Leave approvals
- Payroll information
- CA
Education
Business Management -
Keyano College
01.2016
Electrical Installation Certificate - Level I certificate in Electrical Installation Services
HEART Trust NTA
01.2014
Diploma - Honorary Diploma alongside 06 CXC CSEC Subjects namely; English Language, English Literature, Social Studies, Caribbean History, Physical Education and Electrical Installation
Marcus Garvey Technical High School
01.2013
Skills
- Teamwork orientation
- Hospitality service expertise
- Front desk monitoring
- Problem-solving skills
- Front Desk Operations
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Satisfaction
- Flexibility
- Team building
- Computer Literacy
- Hospitality Management
- Professionalism
Timeline
Night Auditor/Hotel Front Desk Clerk
Cross Road in & Suites
03.2022 - 09.2024
Online Outreach Worker / Peer Educator
Children’s First Agency
03.2019 - 09.2021
Advocate; Customer Service
Hinduja Global Solutions
09.2017 - 02.2019
Project Leader
Specs Insurance
06.2016 - 02.2017
Team Leader & Crew Trainer
McDonald's Restaurant
09.2015 - 12.2016
Electrical Installation Certificate - Level I certificate in Electrical Installation Services
HEART Trust NTA
Diploma - Honorary Diploma alongside 06 CXC CSEC Subjects namely; English Language, English Literature, Social Studies, Caribbean History, Physical Education and Electrical Installation
Marcus Garvey Technical High School
Business Management -
Keyano College
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