Oshane Lawson
Edgartown,MA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Harborside Inn
04.2023 - 11.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Brand Advocate
Sagility
01.2023 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Verified insurance eligibility and coverage for patients.
- Educated customers about billing, payment processing and support policies and procedures.
Teacher
Xining Aibiebie Education and Counsel
11.2018 - 08.2022
- Graded and evaluated student assignments, papers and course work
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Incorporated multiple types of teaching strategies into classroom
- Led interesting and diverse group activities to engage students in course material
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Lead Summer Secretariat
(HEART Trust/National Training and Service Agency)
05.2018 - 10.2018
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments for 6000 individuals for Kingston Division
- Partnered with companies to ascertain hiring needs and subsequently provide candidate recommendations
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Led and strategically directed team of professionals
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Investigated and resolved customer inquiries and complaints quickly.
Attractions Supervisor
Wilderness Hotel & Golf Resort
05.2017 - 09.2017
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Restored customer loyalty by resolving complaints with workers, activities or services rendered
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Arcade Attendant
Timberland Arcade
05.2017 - 09.2017
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records
- Conducted routine rounds through game room floor to check and test games.
Amazon Consultant
Sutherland Global
11.2016 - 04.2017
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Supported clients with business analysis, documentation and data modeling
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Gathered, organized and input information into digital database
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Attractions Attendant
Wilderness Hotel and Golf Resort
05.2016 - 09.2016
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
- Issued tickets to customers and collected payment and fees for desired services.
Line Cook
Sprechers Bar and Grill
05.2016 - 09.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross contamination
- Prepared food items such as meats, poultry and fish for frying purposes.
Walmart Sales Associate
Walmart
05.2015 - 09.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Kohls Sales Associate
Kohl's Store
05.2015 - 09.2015
- Greeted customers and helped with product questions, selections and purchases
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Supported efficient and timely replenishment of sales floor merchandise.
Attractions Attendant
Wilderness Hotel and Golf Resort
05.2015 - 09.2015
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Dishwasher and Prep Cook
Sprechers Bar and Grill
05.2014 - 09.2014
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Measured, weighed and mixed appropriate ingredients according to recipe directions
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Stepped into additional roles during busy times to boost coverage of important stations.
Slide Attendant
Wilderness Hotel and Golf Resort
05.2014 - 09.2014
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Delivered information and details of interest about facility to visitors
- Assisted customers in entering and exiting rides, providing balance support and general directions
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Science - Computer Science
The University of The West Indies
Kingston, JA07.2015
Skills
- Team-Oriented and Cooperative
- Administrative and Office Support
- Computer Proficiency
- Upbeat and Positive Personality
- Customer Service
- Adaptability
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Web Development
Certification
- Customer-Centric IT Strategy Certificate, 2022, Coursera
- Google IT Technical Support Fundamentals Certificate, 2022, Coursera
- TEFL Certificate, 2019
Timeline
Front Desk Agent
Harborside Inn
04.2023 - 11.2023
Brand Advocate
Sagility
01.2023 - 04.2023
Teacher
Xining Aibiebie Education and Counsel
11.2018 - 08.2022
Lead Summer Secretariat
(HEART Trust/National Training and Service Agency)
05.2018 - 10.2018
Attractions Supervisor
Wilderness Hotel & Golf Resort
05.2017 - 09.2017
Arcade Attendant
Timberland Arcade
05.2017 - 09.2017
Amazon Consultant
Sutherland Global
11.2016 - 04.2017
Attractions Attendant
Wilderness Hotel and Golf Resort
05.2016 - 09.2016
Line Cook
Sprechers Bar and Grill
05.2016 - 09.2016
Walmart Sales Associate
Walmart
05.2015 - 09.2015
Kohls Sales Associate
Kohl's Store
05.2015 - 09.2015
Attractions Attendant
Wilderness Hotel and Golf Resort
05.2015 - 09.2015
Dishwasher and Prep Cook
Sprechers Bar and Grill
05.2014 - 09.2014
Slide Attendant
Wilderness Hotel and Golf Resort
05.2014 - 09.2014
Bachelor of Science - Computer Science
The University of The West Indies
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