O'Shanel Eppes
Crewe,VA
Summary
Human services professional, with 4+ years of experience in foster care, mental health, child protective services, and early childhood education. 5 years of mentoring and supervisory experience. Excellent organizational, leadership, and problem-solving skills, with the ability to perform well in a team. Strong work ethic with a passion for helping others. Possesses a Master's degree in Human Services Counseling, Bachelor's degree in Psychology, and a registration with the VA Board of Counseling as a QMHP-T.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TFC Program Supervisor
Intercept Health
Chester, VA
02.2023 - Current
- Case management
- Share responsibility for establishing and implementing policies and procedures for Intercept in all aspects of the program
- Ensure all policies are carried out on a daily basis
- Provide ongoing support to ITFC staff
- Provide regular program evaluations
- Responsible for staff supervision
- Facilitate hiring additional staff
- Responsible for Teaching Parent recruitment and training
- Monitor the program's budget
- Responsible for monitoring the development of treatment plans
- Responsible for the implementation of Intercept TFC's on-call service
- Establish positive working relationships with other community agencies
- Interview children and families
- Conduct and write Home Studies
- Supervise children in resource, foster, and adoptive homes
- Prepare and maintain case records
- Coordinate services to minimize fragmentation of care
- Assess periodically to determine the child's needs
- Coordinate referrals
- Link the child to services and supports, assist the child in locating or obtaining needed services and resources, monitor and follow up on ongoing progress, continually evaluate and review each child's plan of care, collaborate with the family assessment and planning teams, educate and counsel the child and family
- Collaborate closely with the family assessment and planning teams in preparation of case plans
- Assist in referral, interview, and admission process
- Organize/lead initial and quarterly team meetings
- Teach and assist in the implementation of initial base-lining/data keeping tasks with Teaching Parents
- Participate as co-trainer in initial orientation and ongoing training for Teaching Parents
- Supervise Teaching Parent work with child and birth family
- Visit Teaching Parent home bi-weekly
- Provide 24-hour on-call crisis intervention services
- Arrange for respite care for Teaching Parents
- Connect child/family with needed services
- Provide naturalistic/informal counseling to child/family
- Provide situation-specific counseling to child and Teaching Parents
- Arrange and coordinate needed ancillary services
- Assist Teaching Parent with school registration/enrollment/advocacy/special services planning
- Provide ongoing training and back-up to Teaching Parents
- Document all case documentation and client/family/foster family information in database system
- Share responsibility for establishing policies and procedures for Teaching Parent recruitment, training, tracking, evaluation, and approval process
- Develop strategic plan for marketing Intercept TFC program
- Implement, measure and routinely evaluate success of marketing plans
- Utilize available resources, consulting agency trainings, and practical experience to become highly adept trainer of Parenting Skills Training curriculum
- Responsible for conducting Teaching Parent recruitment, orientation, pre-service training, ongoing training, and training development
- Responsible for training foster parents, staff, and families involved in the child's treatment
- Responsible for conducting and completing Teaching Parent home studies
- Develop training schedules for Intercept Staff and Teaching Parent orientations/interviews and Parenting Skills Training courses
- Provide ongoing support to ITFC staff in reaching a high level of compliance with implementation of Parenting Skills Training curriculum model
- Assist in the assessment and evaluation of how Intercept successfully integrates the Parenting Skills Training practice model across LifeBridge continuum of services within Intercept
- Provide regular program evaluations
- Responsible for participation in regular individual supervision and group supervision
- Responsible for monitoring the program's ITFC Teaching Parent recruitment budget
- Responsible for ensuring the appropriate and required background checks are pursued and tracked
- Responsible for ensuring references on Teaching Parents are completed
- Responsible for routine Teaching Parent home re-evaluations
- Supervise child placing employees
- Attend clinical team case staffing
- Attend individual supervision with the Executive Director
- Attend monthly staff meeting
- Supervise treatment foster care staff
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints
- Ability to write speeches and articles for publication
- Ability to effectively present information to top management
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions
- Physical abilities to safely and effectively perform non-physical de-escalation
- Ability to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, ability to climb or balance, stoop, kneel, crouch, or crawl
- Ability to taste or smell, ability to operate a motor vehicle
- Ability to lift and/or move up to 10 pounds
- Specific vision abilities required
- Working in office environment with moderate noise level
- Ability to work with diverse populations
- Occasionally exposed to outside weather conditions
- Moderate noise level in the work environment
Senior Family Consultant
Intercept Health
Chester, VA
08.2021 - 02.2023
- Develop special expertise in behavioral analysis and planning using the ABC framework
- Provide training and consultation for the Teaching Parents
- Provide direct emotional support and technical assistance to the family(ies) involved in the child's care and treatment
- Guide parents through a proactive process of assessment, goal-setting and ABC planning
- Function as an in-home trainer/model to help parents carry out the specific ABC treatment plans
- Support and supervise the Teaching Parents in their role as primary change agency
- Follow Intercept policies
- Interview children and families
- Conduct and write Home Studies
- Service planning by developing individualized treatment and service plans
- Prepare and carry out social plans with children and families
- Provide preparatory counseling with children and families for placement and/or discharge
- Supervise children in resource, foster, and adoptive homes
- Prepare and maintain case records
- Participate in weekly staff meetings
- Coordinate services to minimize fragmentation of care
- Assess periodically to determine the child's needs, coordinate referrals, link the child to services and supports
- Directly assist the child to locate or obtain needed services and resources
- Coordinate services and service planning with other agencies and providers involved with the child
- Monitor and follow up by assessing ongoing progress in each case and ensuring services are delivered
- Continually evaluate and review each child's plan of care
- Collaborate with the family assessment and planning teams and other involved parties
- Educate and counsel by guiding the child and developing a supportive relationship
- Collaborate closely with the family assessment and planning teams and other involved parties in preparation of case plans
- Assist in referral, interview, and admission process
- Write and assist with implementation of initial, comprehensive and quarterly treatment plans
- Organize/lead initial and quarterly team meetings
- Teach and assist in the implementation of initial base-lining/data keeping tasks with Teaching Parents
- Participate as co-trainer in initial orientation, ongoing and pre-service training for Teaching Parents
- Supervise Teaching Parent work with child and birth family
- Visit Teaching Parent home bi-weekly
- Provide 24-hour on-call crisis intervention services
- Arrange for respite care for Teaching Parents
- Connect child/family with needed services
- Provide naturalistic/informal counseling to child/family
- Provide situation-specific counseling to child and Teaching Parents
- Arrange and coordinate needed ancillary services
- Assist Teaching Parent with school registration/enrollment/advocacy/special services planning
- Provide ongoing training and back-up to Teaching Parents
- Document all case documentation and client/family/foster family information in database system
- Participate in on-call rotation
- Provide case management to numerous clients at once
Family Consultant
Intercept Health
Chester, VA
07.2019 - 08.2021
- Case management, develop special expertise in behavioral analysis and planning using the ABC framework
- Provide training and consultation for the Teaching Parents
- Provide direct emotional support and technical assistance to the family(ies) involved in the child's care and treatment
- Guide parents through a proactive process of assessment, goal-setting and ABC planning
- Function as an in-home trainer/model to help parents carry out the specific ABC treatment plans
- Support and supervise the Teaching Parents in their role as primary change agency
- Follow Intercept policies
- Interview children and families
- Conduct and write Home Studies
- Service planning by developing individualized treatment and service plans
- Prepare and carry out social plans with children and families
- Provide preparatory counseling with children and families for placement and/or discharge
- Supervise children in resource, foster, and adoptive homes
- Prepare and maintain case records
- Participate in weekly staff meetings
- Coordinate services to minimize fragmentation of care
- Assess periodically to determine the child's needs, coordinate referrals, link the child to services and supports, directly assist the child to locate or obtain needed services and resources
- Coordinate services and service planning with other agencies and providers involved with the child
- Monitor and follow up by assessing ongoing progress in each case and ensuring services are delivered
- Continually evaluate and review each child's plan of care
- Collaborate with the family assessment and planning teams and other involved parties
- Educate and counsel by guiding the child and developing a supportive relationship
- Collaborate closely with the family assessment and planning teams and other involved parties in preparation of case plans
- Assist in referral, interview, and admission process
- Write and assist with implementation of initial, comprehensive and quarterly treatment plans
- Organize/lead initial and quarterly team meetings
- Teach and assist in the implementation of initial base-lining/data keeping tasks with Teaching Parents
- Participate as co-trainer in initial orientation, ongoing and pre-service training for Teaching Parents
- Supervise Teaching Parent work with child and birth family
- Visit Teaching Parent home bi-weekly
- Provide 24-hour on-call crisis intervention services
- Arrange for respite care for Teaching Parents
- Connect child/family with needed services
- Provide naturalistic/informal counseling to child/family
- Provide situation-specific counseling to child and Teaching Parents
- Arrange and coordinate needed ancillary services
- Assist Teaching Parent with school registration/enrollment/advocacy/special services planning
- Provide ongoing training and back-up to Teaching Parents
- Document all case documentation and client/family/foster family information in database system
- Participate in on-call rotation, provide case work services to numerous clients at once
Cashier/Office Manager
Food Lion
Blackstone, VA
12.2015 - 08.2020
- Assisted the Customer Service Sales Manager and the Assistant Customer Service Sales Manager
- Supervised numerous staff
- Trained new hires
- Maintained current knowledge of office procedures and policies
- Performed the Sales Associate and Service Associate duties as needed
- Adhered to all company guidelines, policies and standard practices
- Displayed the ability to read, write and perform basic math functions
- Displayed the ability to meet production standards
- Displayed the ability to reach, bend, stoop, and lift up to 10 pounds
- Displayed the ability to use the In-Store Computer
- Displayed the ability to complete Computer Based Training (CBT) and Training Aid courses
- Greeted customers and gave efficient and friendly customer service
- Maintained cleanliness and organization of front end
- Counted safe and registers at the end of the shift
- Locked registers and safe at the end of the night
Assistant Pre-School Teacher
Bridgewater College
Bridgewater, VA
01.2019 - 05.2019
- Worked with children ages 3-4 years
- Assisted in gathering materials for lessons
- Maintained order of classroom
- Greeted parents and children before they walked in the classroom
- Helped children put away their belongings and get adjusted in the classroom
- Created lessons for the students
- Created activities to engage children
- Engaged in math and literacy skills to enhance later literacy skills
Resident Advisor
Bridgewater College
Bridgewater, VA
08.2017 - 05.2019
- Advised 50+ residents at a time
- Scheduled and led meetings for residents
- Built community within residence hall
- Enforced the policy of the college
- Attended trainings
- Referred students to resources on campus
- Maintained confidentiality
- Organized paperwork
- Performed duty and on-call days/nights
- Mediated conflicts
- Assisted in the management of crises and emergency situations
- Attended weekly staff meetings
Child Protective Services Intern
Harrisonburg and Rockingham County Social Services
Harrisonburg, VA
01.2019 - 04.2019
- Went on home and school visits
- Conducted child welfare assessments
- Assisted in maintaining relationships with patients dealing with mental health issues
- Referred clients to treatment for mental health issues
- Experience in managing crisis situations
- Experience with domestic abuse situations involving children and adults
- Retrieved important documents and files, filed paperwork, and took notes during interviews
- Entered information into agency database
- Wrote assessment letters to families
- Attended scheduled morning meetings
- Wrote intakes for calls
Education
Master of Education -
Grand Canyon University
true05-2026
Master's in Human Services Counseling -
Liberty University
12.2020
Bachelor's Degree in Psychology -
Bridgewater College
05.2019
Associate in Humanities -
Governor's School of Southside Virginia
05.2016
Diploma -
Nottoway Highschool
05.2016
Skills
- Advocacy
- Appointment Scheduling
- Customer Service
- Counseling
- Training
- Leadership Development
- Critical Thinking Skills
- Creative Thinking
- Computer Skills
- Problem Resolution
- Organizational Skills
- Case Management
- Customer Support
- Documentation
- Management
- Mental Health
- Microsoft Office
- Problem Solving
- Social Work
- Child Protective Services
- Crisis Intervention
- Crisis Management
- Conflict Management
- Experience with Children
- Behavioral Health
- Supervising experience (2 years)
- Tutoring (4 years)
- Mental Health Counseling
- Presentation Skills
- Meeting Facilitation
- Program Management
- Developmental Disabilities Experience
- Interviewing
Certification
- Microsoft Office Specialist
- First Aid
- CPR/AED
- Adult, Child and Infant
- Qualified Mental Health Professional-Trainee
Personal Information
Willing To Relocate: Anywhere
Languages
English
References
References available upon request.
Timeline
TFC Program Supervisor
Intercept Health
02.2023 - Current
Senior Family Consultant
Intercept Health
08.2021 - 02.2023
Family Consultant
Intercept Health
07.2019 - 08.2021
Assistant Pre-School Teacher
Bridgewater College
01.2019 - 05.2019
Child Protective Services Intern
Harrisonburg and Rockingham County Social Services
01.2019 - 04.2019
Resident Advisor
Bridgewater College
08.2017 - 05.2019
Cashier/Office Manager
Food Lion
12.2015 - 08.2020
Master of Education -
Grand Canyon University
Master's in Human Services Counseling -
Liberty University
Bachelor's Degree in Psychology -
Bridgewater College
Associate in Humanities -
Governor's School of Southside Virginia
Diploma -
Nottoway Highschool
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