Oshay Tulloch
St. Albans,NY
Summary
To obtain a Career in which I can utilize and perfect my skills and experience, with a supportive work environment, which will foster growth personally and professionally. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
Brooklyn, New York
09.2017 - Current
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Prepared mail in sequence of delivery for optimal productivity.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Maintained professional and effective public relations with customers and community members.
Customer Service Representative
Home Depot
Queens, New York
05.2013 - 10.2017
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
JCPENNY
Valley Stream, New York
11.2010 - 02.2012
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Medical Assistant -
Allen School of Health Sciences
07.2014
Associate Degree, Business Management -
Moneague College
07.2009
Some College (No Degree) -
York College
Queens, NYSkills
- Quick Decision Making
- Geographical awareness
- Reliability and punctuality
- Residential customer service
- Proficiency in portable scanners
- Maintaining confidentiality
- Strong Work Ethic
- Effective Communication8
Timeline
City Carrier Assistant
United States Postal Service
09.2017 - Current
Customer Service Representative
Home Depot
05.2013 - 10.2017
Customer Service Representative
JCPENNY
11.2010 - 02.2012
Medical Assistant -
Allen School of Health Sciences
Associate Degree, Business Management -
Moneague College
Some College (No Degree) -
York College
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