Oshayla Jones

Deadline-driven Night Auditor offering 7-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

• Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
• Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
• Received outstanding score ratings from guest surveys due to professionalism, exceptional service and quick response times.
• Supervised team of 15 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Successfully recruited and trained 10 new customer service representatives.
• Resolved product issue through consumer testing.