O'shin Green
Myrtle Beach,SC
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
VXI Jamaica Ltd
2022.02 - 2023.12
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Tech Support Agent
Sutherland Global Services
2019.12 - 2021.09
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Sales Agent
IBEX Global Jamaica
2016.12 - 2019.11
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Representative
Sutherland Global Services
2015.11 - 2016.07
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Horry County Adult Education
Myrtle Beach, SC05.2024
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Microsoft Office
Timeline
Subject Matter Expert
VXI Jamaica Ltd
2022.02 - 2023.12
Tech Support Agent
Sutherland Global Services
2019.12 - 2021.09
Sales Agent
IBEX Global Jamaica
2016.12 - 2019.11
Customer Service Representative
Sutherland Global Services
2015.11 - 2016.07
GED -
Horry County Adult Education
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