Summary
Overview
Work History
Education
Skills
Timeline
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OSHIN SALMON MORRIS

Wellington,Florida

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

9
9
years of professional experience

Work History

Remote Customer Service Representative

Talent Pop
09.2020 - 12.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.

Remote Customer Support Specialist

Credit Appearance
05.2018 - 08.2020
  • Monitored trends in incoming requests from customers to identify potential problems or opportunities for improvement.
  • Assisted in developing training materials related to new products or services being released.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Investigated customer complaints regarding product quality or service rendered.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Resolved issues with the first call, and escalated more complex issues to obtain necessary customer support.
  • Applied consultative approach to collect information on customer service, account and technical concerns.

Assistant General Manager

Hamilton Industries
07.2016 - 04.2018
  • Monitored inventory levels and placed orders for new stock as needed.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Performed administrative tasks such as filing paperwork, and preparing documents.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Maintained accurate records of employee attendance, payroll information, and sales figures.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Prepared weekly schedules for staff members based on their availability.

Receptionist

Treasure Hunt Lounge
08.2014 - 05.2016
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Responded to inquiries from internal staff members regarding office operations.
  • Maintained an organized filing system of confidential client information by company policy.
  • Ensured that all necessary forms were completed accurately before submitting them for processing.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

High School Diploma -

Anchovy High School
Montego Bay, St James
06-2013

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Clerical support
  • Call escalation
  • Shipping and receiving

Timeline

Remote Customer Service Representative

Talent Pop
09.2020 - 12.2023

Remote Customer Support Specialist

Credit Appearance
05.2018 - 08.2020

Assistant General Manager

Hamilton Industries
07.2016 - 04.2018

Receptionist

Treasure Hunt Lounge
08.2014 - 05.2016

High School Diploma -

Anchovy High School

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OSHIN SALMON MORRIS