Summary
Overview
Work History
Education
Skills
Timeline
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Oshiona Thomas

Albany,GA

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements.

Overview

8
8
years of professional experience

Work History

Consumer Collections

Enterprise Mobility
01.2024 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Claims Representative

Sedgwick
02.2023 - Current
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.
  • Verified client information by analyzing existing evidence on file.
  • Worked productively in fast-moving work environment to process over 100 claim calls

Customer Service Representative

Everise
06.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Analyzed Medicare/Medicaid Recipients billing and account information.
  • Ordered and reviewed high cost Specialty medications for members.
  • Promoted available products and services to customers during service, account management, and order calls.

Customer Service Manager

Walmart
06.2017 - 01.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Cashier

Walmart
07.2016 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree - Nursing

Darton State College
Albany, GA
05.2025

High School Diploma -

Dougherty Comprehensive High School
Albany, GA
05.2014

Skills

  • Proficiency with keyboard and window based applications, including internet
  • Proven self-motivation skills
  • Active Listening Skills
  • Excellent Oral and listening Skills
  • Ability to excel in team environment , ability to learn and retain technical and training material
  • Organization and prioritizing skills
  • Collections processing
  • Payment Arrangement

Timeline

Consumer Collections

Enterprise Mobility
01.2024 - Current

Claims Representative

Sedgwick
02.2023 - Current

Customer Service Representative

Everise
06.2021 - 02.2023

Customer Service Manager

Walmart
06.2017 - 01.2022

Cashier

Walmart
07.2016 - 06.2017

High School Diploma -

Dougherty Comprehensive High School

No Degree - Nursing

Darton State College

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Oshiona Thomas