Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

OSIGBODI SOJE-DIYAN

North Las Vegas,NV

Summary

Results-driven professional with a strong background in customer service and relationship management. Proven track record of driving customer satisfaction and retention through proactive engagement and tailored solutions. Skilled in analyzing data to identify opportunities for process improvement and delivering exceptional customer experiences. Adept at building and maintaining long-term relationships to ensure client success and business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

PROJECT COORDINATOR

STARTECH NETWORKS
01.2023 - 02.2024
  • Coordinated drive tests using XCAL software to collect RF data, ensuring accuracy and reliability for network performance analysis
  • Collaborated with cross-functional teams to identify and address network performance issues, resulting in improved coverage and signal strength
  • Analyzed drive test data to assess network performance metrics, including handovers and interference levels, and implemented optimizations to enhance overall network quality
  • Scheduled and coordinated drive test activities with field technicians, ensuring efficient use of resources and timely data collection
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Arranged travel and accommodation for team members and project partners.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.

GUEST TEACHER

CLARK COUNTY SCHOOL DISTRICT
08.2016 - 01.2023
  • Implemented student feedback mechanisms to continuously improve teaching methods and curriculum effectiveness
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Established strong relationships with students, parents, and colleagues to support student success and enhance overall school experience.
  • Utilized data-driven assessments to monitor student progress and inform instructional practices, leading to improved student outcomes.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

HUMAN RESOURCE ASSOCIATE

AMAZON
06.2022 - 12.2022
  • Provided outstanding customer service, resolving inquiries and issues promptly to ensure a positive customer experience
  • Supported day-to-day operations of Amazon fulfillment center, prioritizing customer needs and driving operational efficiency
  • Collaborated with hiring managers to understand customer requirements and ensure seamless onboarding of new employees
  • Implemented customer feedback mechanisms to continuously improve HR processes and enhance employee satisfaction.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.

GENERAL MANAGER

CHICKEN NOW, LAS VEGAS
10.2010 - 07.2016
  • Led a team of seventeen employees in daily operations, including staff scheduling, training, and performance management, resulting in improved efficiency and customer service
  • Developed and implemented sales strategies and promotional campaigns, resulting in a consistent 10% year-over-year increase in sales revenue
  • Analyzed sales data and customer feedback to identify opportunities for improvement and implemented changes to enhance the overall dining experience
  • Implemented cost-saving measures and optimized inventory management processes, resulting in increased profitability while maintaining food quality and safety standards
  • Ensured compliance with health and safety regulations, food safety standards, and company policies, minimizing risks and liabilities.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

ASSOCIATES OF BUSINESS - Business

COLLEGE OF SOUTHERN NEVADA
Las Vegas, United States

Bachelor of Science - Business Administration

NEVADA STATE COLLEGE

Skills

  • Self Motivation
  • Documentation And Reporting
  • Activity management
  • Relationship Building
  • Quality Assurance
  • Verbal and written communication
  • Team training and development
  • Strategic Planning
  • Task Prioritization
  • Cost Management
  • Customer Service

Certification

Certified ScrumMaster (Scrum Alliance)

Timeline

PROJECT COORDINATOR

STARTECH NETWORKS
01.2023 - 02.2024

HUMAN RESOURCE ASSOCIATE

AMAZON
06.2022 - 12.2022

GUEST TEACHER

CLARK COUNTY SCHOOL DISTRICT
08.2016 - 01.2023

GENERAL MANAGER

CHICKEN NOW, LAS VEGAS
10.2010 - 07.2016

ASSOCIATES OF BUSINESS - Business

COLLEGE OF SOUTHERN NEVADA

Bachelor of Science - Business Administration

NEVADA STATE COLLEGE

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