Summary
Overview
Work History
Education
Skills
Timeline
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Osia Slone Jr

Norwalk,CA

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

26
26
years of professional experience

Work History

Driver

Lyft
01.2018 - Current
  • Transport clients from one destination to another
  • Conduct vehicle maintenance checks regularly
  • Use navigation apps to determine the optimal route for each client
  • Interact with clients in a friendly and professional manner.

Front Desk Receptionist

Long Beach Rescue Mission, LBRM
01.2019 - 01.2020
  • Offered administrative support and help direct the efforts of corporate offices that administer multiple facilities.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted incoming visitors and customers from partnering businesses, and government agencies professionally and provided friendly knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Shift Supervisor

Quincy Manor
01.2012 - 01.2019
  • Supervised clients’ daily activities, coordinated medication and acted as a mentor and advocate
  • Completed client logs, crisis sheets, referral intake information, discharge forms, and all other required paperwork
  • Provided linkage and referral services to residents when needed and assisted in teaching life skills related to activities of daily living.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

GM/ Assist Manager

McDonald’s
01.2004 - 01.2014
  • Placed and received large food orders, verified daily deposits and maintained cash control
  • Maintained refrigeration/freezer temperatures
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Customer Service Representative

Comcast Communication
01.2000 - 01.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Education

Telecommunication Technician

ITT, Mobile
1991

Associate of Arts - Sociology

Los Angeles Southwest College
Los Angeles, CA
06.1986

Skills

  • Customer Service
  • Manager / Supervisor
  • Dependable
  • Driver / Partner
  • Customer Sales / Satisfaction
  • Personable
  • Dispute Resolution
  • Microsoft Office / Excel
  • Administration

Timeline

Front Desk Receptionist

Long Beach Rescue Mission, LBRM
01.2019 - 01.2020

Driver

Lyft
01.2018 - Current

Shift Supervisor

Quincy Manor
01.2012 - 01.2019

GM/ Assist Manager

McDonald’s
01.2004 - 01.2014

Customer Service Representative

Comcast Communication
01.2000 - 01.2004

Telecommunication Technician

ITT, Mobile

Associate of Arts - Sociology

Los Angeles Southwest College

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Osia Slone Jr