Osiel Escamilla
Brownsville
Summary
Customer Service Specialist experienced in lead generation, customer relationship development, and sales. Achieved sales targets through effective issue resolution and product promotion while building rapport with clients. Resourceful Pipefitter Helper contributed to high productivity and efficient task completion, demonstrating expertise in pipe fabrication, blueprint reading, and safety protocols.
Overview
5
5
years of professional experience
Work History
Pipefitter Helper
Bechtel
Brownsville
07.2025 - Current
- Assisted skilled pipefitters in installing and maintaining piping systems.
- Prepared materials and tools for piping tasks and projects.
- Collaborated with team members to ensure safety protocols were followed.
- Supported the assembly of pipe sections using hand tools and power equipment.
- Followed blueprints and specifications to assist in installations accurately.
- Assisted Pipefitters in measuring, cutting, and threading pipes for installation.
- Ensured that all safety procedures were followed during each job task.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
Scaffold
Brock group
Sulphur
01.2024 - 04.2024
- Pioneered scaffold erection at Brock Group
- Uphold high safety standards
- Fostered collaboration among diverse teams
- Addressed scaffold erection challenges
- Enhanced project timeline by expediting scaffold setup.
- Ensured strict adherence to safety protocols during scaffold construction.
- Promoted teamwork to overcome diverse scaffold erection challenges effectively.
Bulk Plant Operator
West Texas Cementers
Odessa
08.2022 - 02.2023
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores
- Kept an eye on things to see what was going on and report any problems so they could be fixed quickly
- Used continuous system regulation to balance power production, operating costs, and safety concerns
- Made sure that the boiler pressure and steam system operations were at their best
- Kept track of daily activities in an internal system and submitted shift reports on time
- Regular cleaning, lubrication, and basic maintenance extended the life of the equipment and ensured consistent performance
- Observed equipment in operation, system activities, and control readouts on a continuous basis
Customer Representative
Qualfon
Harlingen
12.2021 - 05.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept accurate and current customer account data with manual form processing and digital information updates
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards
Customer Service Associate
Sam's Club
Brownsville
04.2021 - 10.2021
- Processed purchases and handled payment transactions using a POS system
- Operated cash register, processing sales discounts and refunds efficiently
- Documented every interaction for training, reporting, and auditing purposes to enhance service quality
- Was energised and inspired to perform sales floor activities such as merchandising and selling
- Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction
- Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory
- Resolved customer requests and concerns with creative solutions
Education
Some college - Civil Engineering
Texas Southmost college
Brownsville, TXSkills
- Pipe installation
- Welding techniques
- Technical drawing
- Safety compliance
- Material handling
- Inventory control
- Warehousing
- Data entry
- MS Office
- Microsoft Word
- Tool maintenance
- Problem solving
- Team collaboration
- Multi-tasking
- Reading comprehension
- Dependable
- Effective communication
Ethnicity
Hispanic
Personal Information
- Age: 21
- Driving License: 43374197
Timeline
Pipefitter Helper
Bechtel
07.2025 - Current
Scaffold
Brock group
01.2024 - 04.2024
Bulk Plant Operator
West Texas Cementers
08.2022 - 02.2023
Customer Representative
Qualfon
12.2021 - 05.2022
Customer Service Associate
Sam's Club
04.2021 - 10.2021
Some college - Civil Engineering
Texas Southmost college