Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osiris Gonzalez

Homestead,USA

Summary

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Overview

9
9
years of professional experience

Work History

Patient Scheduler

HCA Florida Mercy Hospital
03.2025 - Current
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
  • Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Verified insurance coverage and obtained pre-authorizations.
  • Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
  • Confirmed patient appointments day before scheduled.
  • Followed up with patients to reschedule missed appointments.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.

Home Health Aide

American Providers
06.2023 - 02.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Home Health Aide

All Florida Health Services
09.2021 - 02.2025
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Provided mobility assistance such as walking and regular exercising
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress
  • Assisted disabled clients to support independence and well-being
  • Administered medication as directed by physician
  • Monitored changes in clients' conditions to report concerns to supervisor

Clerk of the Court

Miami-Dade County
02.2024 - 08.2024
  • Trained other workers or coordinated work, as necessary
  • Directed maintenance, filing, safekeeping and computerization of all municipal documents
  • Operated office equipment such as computers, scanners, copiers, fax machines
  • Prepared dockets and calendars of cases to be called
  • Prepared reports, correspondence, and other legal documents
  • Authenticated copies of court records to thoroughly prepare case docket
  • Obtained required information, such as name, address, and age, and record data on prescribed forms
  • Performed administrative duties such as answering phones or typing letters
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
  • Assisted in the preparation of court orders to streamline judge''s decision-making processes during trials or hearings.
  • Processed legal documentation accurately and efficiently, minimizing errors and preventing potential delays in case proceedings.

Caregiver

Private Services
07.2019 - 09.2021
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Whipped down my area of work every time after use to avoid infection
  • I also have experience with mentally disabled patients and physically disabled patients
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders

Caregiver

Private Services
09.2018 - 05.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Traveled to clients' homes to complete healthcare services and promote continuity of care
  • Provided mobility assistance such as walking and regular exercising
  • Completed entries in log books, journals and care plans to accurately document and report patient progress
  • Assisted disabled clients to support independence and well-being
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
  • Provided transportation and appointments management
  • Followed nutritional plans to prepare optimal meals
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Administered medication as directed by physician
  • Administered prescribed medications under direction of physician
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life

Sales Associate

Edgelook
01.2017 - 08.2018
  • Worked with others to achieve common goal Of sales per day
  • Worked with customer service helping customers to complete purchases
  • Organized store and new merchandise to maintain a clean environment
  • Assisted customers by answering questions and locate items
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Managed returns, exchanges and refunds in accordance with store policy

Crew Member

McDonald's
01.2016 - 01.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Worked front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders
  • Prepared products following restaurant, health, and safety standards and procedures
  • Supported great dining and meal experiences for guests

Education

Bachelor of Arts - Psychology

Florida National University
Hialeah, FL
12-2026

Home Health Aide -

La Ezperanza Education
Miami, FL
07-2018

High School Diploma -

Homestead Senior High School
Homestead, FL
06-2018

Skills

  • Patient care
  • First aid and safety
  • Recording vital signs
  • Client documentation
  • Documentation
  • Behavioral support
  • Home safety assessments
  • Medication administration
  • Schedule management
  • Patient advocacy
  • Patient education
  • Safety procedures
  • Telephone etiquette
  • Customer satisfaction
  • Administrative support
  • Filing systems
  • Database entry
  • Administrative tasks
  • File maintenance
  • Document management
  • Database management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Scheduler

HCA Florida Mercy Hospital
03.2025 - Current

Clerk of the Court

Miami-Dade County
02.2024 - 08.2024

Home Health Aide

American Providers
06.2023 - 02.2025

Home Health Aide

All Florida Health Services
09.2021 - 02.2025

Caregiver

Private Services
07.2019 - 09.2021

Caregiver

Private Services
09.2018 - 05.2019

Sales Associate

Edgelook
01.2017 - 08.2018

Crew Member

McDonald's
01.2016 - 01.2017

Bachelor of Arts - Psychology

Florida National University

Home Health Aide -

La Ezperanza Education

High School Diploma -

Homestead Senior High School

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Osiris Gonzalez