Osiris Jacinto
Anaheim,CA
Summary
Outgoing Server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Red Lobster
03.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Mayfair High School
06.2017
Skills
- Order Accuracy and Delivery
- Cool Under Pressure
- Menu Memorization and Presentation
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Team Player
- Food and Beverage Service
- Warm and Friendly
- Conflict and Complaint Resolution
- High-Energy and Stamina
- Transactions and Cash Handling
- Table Bussing
- Order Management
- Table Setting
- Food Running
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Professional Appearance
- Effective customer upselling
- Guest Seating
- Cash Handling
- Positive and professional
- Dining customer service
- Order Accuracy
- Strong Work Ethic
- POS operation
- Exceptional customer service
Languages
Spanish
Professional
English
Professional
Certification
Food Handlers certification
Timeline
Server/Bartender
Red Lobster
03.2020 - Current
High School Diploma -
Mayfair High School
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