Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osiris Lopez

Houston,Texas

Summary

Proven track record of consistently surpassing monthly office goals, driving incremental business growth. Skilled in upselling, maximizing revenue opportunities, and delivering exceptional customer service.

Overview

9
9
years of professional experience

Work History

Office Manager

La Familia Insurance LLC
02.2023 - Current

To-Go Specialist

Lupe Tortilla
01.2018 - 06.2022
  • Ensured timely delivery of food and beverages to customers.
  • Managed processing of credit card, gift card, and cash transactions.
  • Followed safety, sanitization, and food handling guidelines.
  • Trained new servers in company policies, guest service standards, and best practices.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Coordinated more than 20 orders each day.
  • Memorized menu additions, changes, and limited offerings.
  • Explained new menu item, seasonal, and daily special details.
  • Kept food service and preparation areas clean and neat.
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases.

Dining Room Supervisor

Lupe Tortilla
01.2018 - 06.2022
  • Kept dining staff professional, on-task, and efficient with hands-on leadership style.
  • Fostered atmosphere of collaboration and team support, empowering employees with skills to support each other and exceed performance targets.
  • Streamlined workflows, eliminating bottlenecks to increase efficiency and better serve customers.
  • Maintained disciplined staff, expecting and motivating exceptional performance.
  • Uphold professional presentation standards by keeping dining room and restroom facilities clean and neat.
  • Accomplished daily team tasks by preparing and checking duty lists.
  • Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
  • Maintained seating charts to optimize station rotations.
  • Used table management system to serve customers and coordinate movement of guests.
  • Cleaned and placed menus to optimize presentation and encourage food sales.
  • Communicated with management and service staff to address customer needs and requests.
  • Maintained accurate guest flow to maximize available tables and minimize wait times.

Cashier

Pei Wei
05.2017 - 01.2018
  • Balanced cash drawer at beginning and end of each shift.
  • Engaged with customers while completing cash register transactions.
  • Maintained clean, organized, and well-stocked checkout areas.
  • Promoted loyalty programs and store cards.
  • Assembled online order pickups and loaded purchases in vehicles.

Cashier

Burger King
02.2016 - 05.2017
  • Engaged with customers while completing cash register transactions.
  • Maintained clean, organized, and well-stocked checkout areas.
  • Stocked store shelves and end-caps with merchandise.
  • Worked with customer service leaders and managers to meet customer needs.
  • Gave customers information about upcoming promotions and available items.
  • Kept customers happy by quickly processing payments and bagging purchases.
  • Rang up customer items quickly and accurately using POS system.
  • Covered multiple store areas by cross-training in different roles.

Education

High School Diploma - undefined

Klein Forest High School
Houston, Texas
06.2018

Skills

  • Team performance improvement
  • Management collaboration
  • Quality assurance
  • Business reporting
  • Operational enhancement
  • Sales experience
  • Management experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Manager

La Familia Insurance LLC
02.2023 - Current

To-Go Specialist

Lupe Tortilla
01.2018 - 06.2022

Dining Room Supervisor

Lupe Tortilla
01.2018 - 06.2022

Cashier

Pei Wei
05.2017 - 01.2018

Cashier

Burger King
02.2016 - 05.2017

High School Diploma - undefined

Klein Forest High School

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