Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osiris Pérez Rodriguez

Lawrence,MA

Summary

Precise and industrious Job Title with Number years of experience supporting loading and unloading operations for major manufacturer. Certified forklift operator with advanced knowledge of both WMS and ERP systems. Vigorous warehousing expert with versatility and proficiency to excel in both traditional and modern shipping and receiving settings. Efficient Job Title dedicated to safely loading and unloading merchandise and thoroughly examining merchandise for defects or non-conformities. Communicative and team-oriented with Number years of experience in shipping and receiving. Available Number hours per week, including overnights, weekends and evenings. Resourceful Type worker with Number years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging Industry materials. Safety-driven and adaptable with good planning and problem-solving abilities. Hardworking Type team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Area of expertise. Diligent Warehouse Associate offering Number years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.

Overview

8
8

Years of experience

Work History

Loader and Unloader

UPS
09.2023 - 11.2023
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Maintained inventory and locations to Number percent accuracy using computerized warehouse management system.
  • Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
  • Trained and assisted Number new team members in technical, physical and interpersonal aspects of job.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Moved furniture and boxes using utility dolly and truck ramp.

Administrator

Store Supply Warehouse
08.2019 - 11.2021
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Front Desk Agent

Majestic Resort
07.2017 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Type payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Compiled information from files and research to satisfy information requests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Stored guest valuables in safe and individual boxes for security.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Monitored hotel's budget and financial records.

Front Desk Receptionist

Majestic Resort
06.2017 - 07.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Compiled information from files and research to satisfy information requests.

Ramp Agent

Upj - International Airport Of Punta Cana
09.2017 - 11.2018
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Transferred luggage from aircraft to collection areas safely using Type equipment.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Education

Accounting -

Uasd- Universidad Autónoma De Santo Domingo
Dominican Republic
10.2014

Skills

  • Truck Driving
  • Furniture Moving
  • Tool and Supply Organization
  • Type Truck Operations
  • Materials Handling and Transport
  • Safety Precautions
  • Warehouse Operations
  • Logistics and Transportation
  • Maritime Transport Loading
  • Attention to Detail
  • Decision-Making
  • Loading Dock Operations
  • Supply Chain Management
  • Truck Loading and Unloading
  • Shipping and Receiving
  • Loading and Unloading
  • Warehouse Environment Safety
  • Warehouse Logistics
  • Lifts Number Pounds
  • Lifting and Sorting
  • Quantity Calculations
  • Order Picking and Processing
  • Physical Strength and Stamina
  • Job Planning

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Loader and Unloader

UPS
09.2023 - 11.2023

Administrator

Store Supply Warehouse
08.2019 - 11.2021

Ramp Agent

Upj - International Airport Of Punta Cana
09.2017 - 11.2018

Front Desk Agent

Majestic Resort
07.2017 - 08.2020

Front Desk Receptionist

Majestic Resort
06.2017 - 07.2020

Accounting -

Uasd- Universidad Autónoma De Santo Domingo

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Osiris Pérez Rodriguez