Osiris Rodriguez
Deltona,FL
Summary
Personable Customer Service professional offering over 10+ years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
25
25
years of professional experience
Work History
Pest Control Technician
HomeTeam Pest Defense
06.2021 - Current
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Improved client satisfaction by providing detailed pest inspections and recommending targeted treatments.
- Fostered excellent service leading to positive online reviews.
- Applied chemical solutions on building surfaces to eliminate pests.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Enhanced customer trust by explaining pest control process and setting realistic expectations for treatment outcomes.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
DELIVERY COURIER
Fed Ex Ground
10.2019 - 02.2021
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways
- Answered customer inquiries regarding shipments and provided updates on package arrival
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions
- Reported customer questions, issues and complaints to management
- Escalated issues to supervisor for immediate remediation
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers
DRIVER
Uber
08.2017 - 09.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
LEATHER INTERIOR INSTALLER
Classic Soft Trim
07.2015 - 10.2016
- Install leather to different vehicles
- Adjusted, repaired or replaced parts or assemblies to ensure proper operation
- Enhanced functionality of systems by performing routine maintenance in accordance with manufacturer manuals, completing basic repairs and replacing worn out components
REGIONAL MANAGER
EZ Wireless Solutions
10.2009 - 07.2015
- Responsible for doing payroll for district stores and making deposits
- Maintained records for all store budgets
- Created schedule for store employees
- Drove to various locations to check on store status and staff needs
- Coordinated with sales representatives for inventory orders for district stores
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Managed 12 cell phone stores in North Carolina
SUPERVISOR/DRIVER
Two Men and a Truck
05.2006 - 08.2009
- Addressed driver communications and provided required data to drivers
- Coordinated with drivers to organize timely pickup and delivery
LEAD TRUCK DRIVER
Two Men One Truck
04.2002 - 07.2004
- Responsible for driving moving truck and interacting with customers
- Provide moving quotes and explanations on moving procedure to potential customers
- In charge of overseeing moving crew, making sure everything goes as planned
- Processing payments
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
ASSISTANT MANAGER
McDonalds
02.2000 - 04.2002
- Operating P.O.S
- System
- Monitored and resolved all issues of food quality and service
- Maintained employee payroll records
- Developed schedule for servers and kitchen
- Ensured compliance to all health and safety practices
- Supervised menu and staff performance
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
GED -
George Washington High School
New York, NY09.1994
Skills
- State and Federal Regulations
- Vehicle Inspection
- Adaptability and Flexibility
- Delivery Instructions Verification
Languages
Spanish
Native or Bilingual
Timeline
Pest Control Technician
HomeTeam Pest Defense
06.2021 - Current
DELIVERY COURIER
Fed Ex Ground
10.2019 - 02.2021
DRIVER
Uber
08.2017 - 09.2019
LEATHER INTERIOR INSTALLER
Classic Soft Trim
07.2015 - 10.2016
REGIONAL MANAGER
EZ Wireless Solutions
10.2009 - 07.2015
SUPERVISOR/DRIVER
Two Men and a Truck
05.2006 - 08.2009
LEAD TRUCK DRIVER
Two Men One Truck
04.2002 - 07.2004
ASSISTANT MANAGER
McDonalds
02.2000 - 04.2002
GED -
George Washington High School
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