Osirys Gauntlett
Summary
Dynamic community management professional with over six years of experience specializing in fostering key relationships and driving community performance towards established goals. A disciplined approach to performance management ensures compliance and focus on critical occupancy and net operating income metrics. Expertise in strategic planning and innovative engagement tactics enhances both online and offline communities, promoting resident and vendor loyalty and active participation. Recognized for a collaborative work ethic and adaptability, achieving organizational objectives.
Overview
20
20
years of professional experience
Work History
Coommunity Manager
Brookfield Properties Multifamily
03.2024 - Current
- Developed community engagement programs to enhance resident satisfaction and retention. Maintained knowledge on lease and renewal rates to advocate for appropriate changes. Closing Avg Renewal Rates Over 56%.
- Audit and Monitor social media platforms to promote community events and foster resident interaction.
- Coordinated with maintenance teams to ensure timely resolution of resident inquiries and issues.
- Oversaw budget management for community events, ensuring alignment with organizational financial goals.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Perform mentorship program (peer-coaching) within organization to train and provide onboarding support to new associates.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability as well as overseen capital project coordination and completion we accomplished.
Assistant Property Manager
Brookfield Properties
12.2021 - 03.2024
- Focus on improvement of daily operations of the Community. Contribute and oversee the implementation of ideas to address and improve customer service experience and income collection.
- Assist in acquisition transition of staff from RangeWater to Brookfield.
- Exceed monthly collections of other income/bad debt recovery by encouraging upfront term fee collections, rental payments and bad debt payment plans.
- Encourage consistent learning among onsite staff for the best overall performance of the team.
- Assist in completing file audits for multiple properties -corporate benchmark.
- PeerCoach review, explain and demonstrate use of the company's software, policy & procedures as well as establishing a positive relationship for a successful onboarding for new hire training.
- Received accolades for detailed managing of Anyone Home and Delinquency Tracker.
- Monitoring of employee time cards during manager's absence.
- Entering WTN for purchase orders.
Associate Community Director
RangeWater (Matrix Residential)
09.2018 - 12.2021
- Create strong client relationships. Increase bad debt collection and reduce delinquency average by two percent YTD. Implement strategic payment plans to minimize evictions being filed per month to an average of 2 a month.
- Support with training of new marketing representatives
- Be detailed & follow up with prospective residents and residents
- Increase traffic by 30% with outreach and daily follow up calls & email.
- Conduct documentation audits to ensure documentation is completed accurately and timely
- Execute professional and personable customer service
Community Manager
Advenirliving
06.2011 - 07.2018
- Managed a 240 unit luxury community staffed by a team of six leasing and maintenance staff. Prior roles included a 400 unit bonded property and other 248 unit property.
- Supported file audit process to ensure compliance of new acquisitions.
- Awarded Reputation Management Property with most positive reviews increase for the month & quarter
- Selected to test new invoicing systems due to excellent invoice management practices.
- Trained staff of newly acquired properties on systems and procedures.
- Maintained ratings greater than 90% in mystery shopper reports.
- Increase of GPR by meeting monthly targeted renovations.
- Reduce delinquency percentage by 2% constant verbal/written communication with residents.
- Building rapport and handling difficult situations with finesse.
Coordinator, Human Resources, Accounts Receivable and Marketing
Olen Living, Inc. FL- Corporate Office
06.2015 - 06.2016
- Responsibilities included staffing, onboarding, training, payroll, collections, marketing and reporting across the 12 property South Florida market.
- Train on staff transition to newly implemented digital onboarding platform & Payroll software.
- Identified unmanaged leads and enabled property managers to better influence their traffic.
- Support data entry to Collections Department with online payments and collections files
Administrative Assistant/Office Manager
Skytanking USA Inc.
02.2006 - 05.2011
- Responsibilities included the reporting of business metrics, ensuring compliance with operating procedures and customs security compliance and general administration of staff (onboarding and employee files management).
- Managed continuing education process for ramp fueler through ramp driving assessments.
- Assist corporate office manager with payroll completion for 16 national stations.
Education
Laser & Electrology/Aesthetician -
Florida Academy Medical Aesthetics
01.2019
Bachelor of Science - CAM License
Goal Coast School
01.2008
Bachelor of Science - CAM License
Goal Coast School
Tamarac Fl12-2025
Skills
- Vendor Relations/Contract Negotiations
- Financial Reporting
- Fair Housing Compliance
- Staff Development
- Resident Retention
- Outreach Marketing
- Onsite Event Coordinator
- Microsoft (Word, Excel, PowerPoint)
- One-site/Real page
- Yardi-Vendor Café
- Entrada
- Blue Moon
- Edge2Learn/Grace Hill
- MRI & AMSI
- Payroll Software (UltiPro/ADP/Paycom/Kronos/Workday)
- Daily operations management
- Property inspections
- Financial budgeting and reporting
- Conflict handling
- Leasing and sales
- Maintenance oversight
Accomplishments
- Collaborated with organization in the implementation development of numerous pilot project like: Elise AI, Renewal Negotiation Tools, KPI Resources.
- Supervised team of up to ten staff members.
- Achieved Community Manager of the Year for 2024 through effectively taking occupancy from 89% to 95% within 7 months of taking manager role.
- Achieved Second Place Community of the Year for 2024 by completing aligned projects, bringing in new vendors to achieve budget targets with accuracy and efficiency.
- Collaborating and being recognized by VP for being detailed oriented during file audits of numerous properties within organization.
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Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Coommunity Manager
Brookfield Properties Multifamily
03.2024 - Current
Assistant Property Manager
Brookfield Properties
12.2021 - 03.2024
Associate Community Director
RangeWater (Matrix Residential)
09.2018 - 12.2021
Coordinator, Human Resources, Accounts Receivable and Marketing
Olen Living, Inc. FL- Corporate Office
06.2015 - 06.2016
Community Manager
Advenirliving
06.2011 - 07.2018
Administrative Assistant/Office Manager
Skytanking USA Inc.
02.2006 - 05.2011
Bachelor of Science - CAM License
Goal Coast School
Laser & Electrology/Aesthetician -
Florida Academy Medical Aesthetics
Bachelor of Science - CAM License
Goal Coast School