Oslaida Nazur

Kettle & Brew Coffee & Tea House – Remote
Dates of Operation (e.g., Jan 2022 – Mar 2024)

I founded and operated Kettle & Brew Coffee & Tea House, an online specialty store offering premium coffee, tea, and brewing accessories. I built the business from the ground up, overseeing every aspect—from brand development and website creation to supply chain management, customer service, marketing, and fulfillment. This role demanded entrepreneurial agility, strong digital skills, and hands-on leadership in all areas of e-commerce operations.

Key Responsibilities:

• Launched and managed the full e-commerce site using Shopify
• Created the brand identity, marketing strategy, and product sourcing process
• Oversaw day-to-day operations, including order fulfillment, customer care, and inventory control
• Managed digital marketing campaigns (email, social, SEO) to drive traffic and conversions
• Built relationships with vendors, roasters, and logistics partners
• Analyzed sales data and customer insights to inform strategy and improve performance

Temporarily closed the business due to financial constraints. I plan to reopen Kettle & Brew Coffee & Tea House when I regain economic stability and the resources to scale sustainably.

• Served as the first point of contact for clients, visitors, and employees, ensuring a professional and welcoming office environment.
• Managed phone lines, emails, and appointment scheduling to streamline operations.
• Prepared and processed expense reports accurately and on time.
• Handled incoming and outgoing mail, and created FedEx labels for outgoing shipments.
• Maintained records, managed office supplies, and supported team members with various administrative tasks.
• Kept conference rooms clean and ready for meetings.
• Reserved guesthouse rooms and coordinated scheduling for visiting guests.
• Arranged cleaning services after guest departures to maintain a tidy and comfortable space.
• Built positive relationships with clients and coworkers to help create a friendly and collaborative office environment.

• Company Overview: Radiation Oncology Department
• Verified patient insurance coverage and coordinated treatment schedules.
• Managed accurate billing processes while helping patients understand their bills.
• Worked closely with the oncology care team to support seamless patient care.
• Radiation Oncology Department

• Company Overview: Radiation Oncology Department
• Scanned, organized, and maintained confidential patient records.
• Supported the medical staff by ensuring accurate and accessible records.
• Helped streamline departmental efficiency through organized recordkeeping.
• Radiation Oncology Department