Oslaidy Riveron
Miami Gardens,Florida
Summary
Dedicated IT professional, with more than 10 years of work experience in the business sector, adapted to a high level of demand and work by objectives. Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Care Executive
Parrot Connect
03.2023 - Current
- Provided remote and in-person assistance to customers, ensuring timely resolution of issues with Parrot Connect restaurant software and its payment terminals.
- Managed multiple simultaneous support tickets with precision and focus.
- Served as an escalation point for technical incidents, demonstrating experience in product knowledge and problem-solving skills.
Technical Support Engineer
Mayaccess
06.2021 - 01.2023
- Specialist in the Microsip ERP and the Tsplus remote connections tool, in charge of addressing failures or events that prevent their correct functioning.
- Responsible for testing incident resolution methods, creating solutions and documenting problem resolutions to incorporate them into the knowledge base.
Operations Coordinator
Mayaccess
- I received merchandise, requested a purchase order and scheduled payment to suppliers.
- Responsible for Quotes, Billing to clients, Collections and Monitoring of Overdue Accounts Receivable.
ERP Consultant
Infomaster SA
03.2015 - 02.2021
- I carried out the software implementation process in different companies and was in charge of training users to work with the ERP ¨ASSETS¨.
- I provided technical support through various channels and handled incident management.
- I created queries and reports requested by clients.
Computer Science Specialist
Trimagen Productions SA
09.2008 - 03.2015
- Attention to network users and services.
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.
- Performed root cause analysis of reported problems to implement corrections.
Education
Computer Engineer -
Technological University of Havana "JoséAntonio Echavarría" CUJAE
01.2016
Medium Computer Technician -
Gervasio Cabrera Polytechnic
01.2008
Secondary Studies Degree -
ESBU Fernando Chenar Pineapple
01.2005
Skills
Teamwork
Organizational skills
Continuous learning
Adaptability
Sense of responsibility
Digital competence
Analytical thinking
Incident management
User support
Application support
Data analysis
App installations
Additional Information
- Microsoft work
- Excel
- Access
- Outlook
- SQL
- Slack
- JIRA
- Crystal Report
Languages
Spanish
Native or Bilingual
English
Limited Working
Websites
Personal Information
Title: COMPUTER ENGINEER
Timeline
Customer Care Executive
Parrot Connect
03.2023 - Current
Technical Support Engineer
Mayaccess
06.2021 - 01.2023
ERP Consultant
Infomaster SA
03.2015 - 02.2021
Computer Science Specialist
Trimagen Productions SA
09.2008 - 03.2015
Operations Coordinator
Mayaccess
Computer Engineer -
Technological University of Havana "JoséAntonio Echavarría" CUJAE
Medium Computer Technician -
Gervasio Cabrera Polytechnic
Secondary Studies Degree -
ESBU Fernando Chenar Pineapple
Similar Profiles
Antonio PauloAntonio Paulo
Package Maintainer at Parrot SecurityPackage Maintainer at Parrot Security
CARL RICHARD CarlCARL RICHARD Carl
Displays Installations Team Leader at Parrot ProductsDisplays Installations Team Leader at Parrot Products
Madison MooreMadison Moore
Sales Associate at Casa La ParrotSales Associate at Casa La Parrot
Randi SmithRandi Smith
Security Officer at Bright Light Security LLC,Security Officer at Bright Light Security LLC,
Dalena CalvoDalena Calvo
Assistant Band Director at Hialeah Gardens Senior High SchoolAssistant Band Director at Hialeah Gardens Senior High School