OSLAY MIRANDA
West Palm Beach,Florida
Summary
- APNGA Portable Nuclear Gauge Safety & U.S. D.O.T Hazmat Certification
- Perfect Driving record, Spotless Background
- Analytical Technical Support representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.Level-headed and calm in stressful situations with well-developed people skills Highlights:
- Proficient troubleshooter.
- Diverse PC knowledge.
- Exceptional Telephone etiquette.
- Accomplished with mobile devices.
- Patient and diligent.
- LAN expertise.
- Vast technical knowledge.
- Organized.
- Proactive.
- Quality focused.
Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with 10+ years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 15 years of experience in Cosmetics Manufacturing industry. Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques. Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Preventive Maintenance Technician
Oxygen Development
WEST PALM BEACH , FL
2022.02 - Current
- Analyzed data from preventive maintenance checks and recommended repairs when necessary.
- Maintained records of all preventive maintenance activities performed on equipment.
- Conducted troubleshooting procedures in order to identify malfunctions in machines or systems.
- Inspected safety features on machinery such as emergency stops and guards.
- Ensured that all machines met industry standards for safety regulations.
- Calibrated instruments used during preventative maintenance checks.
- Ordered spare parts for repairs as needed from suppliers.
- Completed reports documenting corrective actions taken during preventive maintenance visits.
- Performed periodic inspections and maintenance of equipment to ensure safe and efficient operations.
- Implemented troubleshooting techniques to resolve issue.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Recorded type and cost of maintenance or repair work.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Estimated costs to repair machinery, equipment or building structures.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
System Analyst/Technical Support
Oxygen Development LLC
West Palm Beach , FL
2015.05 - 2022.02
- Assisted IT Staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standard and guidelines
- Documented and communicated all daily log task exceptions to appropriate support team expert
- Worked with vendor support contacts to resolve technical problems with desktop computing equipment, printers, copiers, fax machines and software
- Interacted with numerous computer platforms in a multi-layered client server environment
- Trained and Oriented end users on the use of hardware and software
- Recommended and assisted in performing upgrades on computer systems to ensure longevity
- Worked with IT staff on recommendations for new hardware and software
- Assisted in assessing functional needs of end-users to determine specifications for solutions or Purchases
- Assisted in assessing the needs of IT to order computer supplies
- Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems
- Proposed and implemented ideas to simplify daily activities in the PU offices are by leveraging IT
- Planned, organized and delivered special IT projects aimed at sustaining the company's business activity
- Performed other essential functions as assigned.
Packaging Technician
Oxygen Development LLC
West Palm Beach , FL
2013.10 - 2015.05
- Ensured that packaging meet set requirements and specifications for new and existing products
- Collaborated with departments internally and suppliers externally to determine the feasibility of new packaging as it relates to functionality, compatibility and quality
- Improved packaging processes and systems through innovation, effective change control, research and auditing
- Developed pallet patterns and communicative weights and measure information to appropriate departments
- Guaranteed that safety, manufacturability, functionality and aesthetic standards are meet
- Adhered to the packaging definition with final specifications, standards and components testing during the execution phase at the manufacturing location
- Created, updated and validated all technical bill of materials (TBOM) to reflect correct Bill of materials (BOM), consumption, fill weight and method of filling and assembly
- Participated in the kick-off meetings with the new process development (NPD), customer service representative (CSR) and productions teams
- Identified alternative packaging materials and designs to reduce cost and increase line efficiency
- Coached and guided process engineers during line trials
- Performed other duties related to the technical packaging development(TPD) function as assigned.
QA Auditor
Oxygen Development LLC
West Palm Beach , Florida
2013.01 - 2013.10
- Ensured that specifications are being used correctly and respected by productions employees (TBOM, Standard, Spectrum)
- Audited the testing and inspections activities for method compliance
- Audited production to ensure that coding requirements are been followed
- Conducted random product quality audits following appropriate procedures
- Reworks: When resulting from customer complaint or failure with applying the surveillance system are required, support gazebo process and authorize rework instructions
- Documented each non-conformance report by following the non-conforming standard operating procedure (SOP), issuance of a non-conformance number, description of the non-conformance and corrective action
- Assisted with the training and mentoring of lesser experienced team member to facilitate the transition from Quality Control (QC) to Quality Auditor (QA)
- Audited the process of technology transfer from TPD to production ( TBOM accuracy, defect panoply, standards, etc..)
- Worked with customer service representative ( CSR ) by reporting all issues regarding customer supplied components (CSCs)
- Ensured all issues are communicated to senior QA management and that any deviations are documented
- Incoming Components: Inspected the supplier drawings, artworks and color standards
- Reporting and deviations to QA manager and reject or raise non-conformance as appropriate
- Sent pre-ship samples and out for approval (OFA) submissions to the customer in a timely manner and submission forms accordingly
- Created test/inspection methods and work instructions as needed for areas of responsibility.
Education
High School Diploma -
Jefferson High
Skills
- QA/QC Inspector Skills
- Excellent Mathematical skills
- Excellent Analytical skills
- Ability to Multitask
- Employee training skills
- Business and functional expertise
- High performer under pressure
- Effective organizational and interpersonal skills
- Excellent written and verbal communication skills
- Work is performed with little or no supervision
- Demonstrate creativity, flexibility and use of innovative approaches
- Experience with multiple computer operating systems and MS-office products
- Experience with Auto-desk PLM 360
- Proven problem solving abilities and analytical skills
Certification
- APNGA Portable Nuclear Gauge Safety & U.S. D.O.T Hazmat Certification
- Successfully completed the Total Quality Management Academy Program with the Florida International University.
- Successfully completed the Lean Six Sigma White Belt.
- Also assisted the ITIL Foundation Course that soon will take the final test and acquire certification.
Hobbies and Interests
Love to go out and fish on my boat, enjoy the ocean, swim and flying RC planes and helicopters.
Timeline
Preventive Maintenance Technician
Oxygen Development
2022.02 - Current
System Analyst/Technical Support
Oxygen Development LLC
2015.05 - 2022.02
Packaging Technician
Oxygen Development LLC
2013.10 - 2015.05
QA Auditor
Oxygen Development LLC
2013.01 - 2013.10
High School Diploma -
Jefferson High
- APNGA Portable Nuclear Gauge Safety & U.S. D.O.T Hazmat Certification
- Successfully completed the Total Quality Management Academy Program with the Florida International University.
- Successfully completed the Lean Six Sigma White Belt.
- Also assisted the ITIL Foundation Course that soon will take the final test and acquire certification.
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