Summary
Overview
Work History
Education
Skills
Other
Timeline
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Oslayda Lopez

Pembroke Pines,FL

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

6
6
years of professional experience

Work History

Patient Financial services

Omega Healthcare
07.2023 - Current
  • Verification of Coverage for scheduled appointments, Verification of ICD-10 & CPT codes, Responsible for obtaining Authorization for required appointments based on coverage
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
  • Boosted patient satisfaction by ensuring the timely and accurate provision of financial information.
  • Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
  • Counseled registration staff on how to collect accurate patient demographic information during admission.

Patient Financial Service II

Memorial Healthcare system
02.2021 - 09.2023
  • Verification of Coverage at time of registration, Authorization requirements, Registration in various departments (ER, Outpatient, OR, Labor & Delivery), Create estimates for provided services
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.

Front Desk/Admin assistant

Law Offices of Rhonda Gelfman
03.2020 - 01.2021
  • Greeted clients and took their information, Processed Payments, Scheduled appointments via Zoom or in person, Scanned & filed important client documents
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Sales Associate Supervisor

Adidas
12.2018 - 03.2020
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Collaborated with other supervisors to share best practices and implement improvements across departments.
  • Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
  • Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.

Education

Bachelor of International Relations -

Florida International University
Miami, FL

Associate in Arts -

Miami Dade College
Miami, FL

Skills

  • Customer Service
  • HIPAA Compliance
  • Data entry proficiency
  • Conflict Resolution
  • Medical billing knowledge
  • Filing and data archiving

Other

Alpha Chi Omega, English, Spanish, Italian, Microsoft Word, Microsoft PowerPoint, Microsoft Office Excel

Timeline

Patient Financial services

Omega Healthcare
07.2023 - Current

Patient Financial Service II

Memorial Healthcare system
02.2021 - 09.2023

Front Desk/Admin assistant

Law Offices of Rhonda Gelfman
03.2020 - 01.2021

Sales Associate Supervisor

Adidas
12.2018 - 03.2020

Bachelor of International Relations -

Florida International University

Associate in Arts -

Miami Dade College

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Oslayda Lopez