Oslyn Aros
Phoenix,AZ
Summary
Dynamic customer service professional with experience at In-N-Out Burger, excelling in conflict resolution and cash handling. Recognized for maintaining high standards of food safety and delivering exceptional service during peak hours. A reliable team player with strong problem-solving abilities, committed to enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Associate
In-N-Out Burger
Phoenix, AZ
04.2022 - Current
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Greeted customers and provided friendly customer service.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner.
- Counted and balanced cashier drawers.
- Performed daily opening and closing procedures, such as counting money in cash drawers and checking bank deposits.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Greeted customers and took orders, provided menu options and answered questions about the food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked effectively in team environments to make the workplace more productive.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Followed all health and safety regulations when handling food.
- Monitored product freshness and rotation of stock on shelves according to company guidelines.
- Followed company safety standards for food quality and sanitation procedures.
- Checked quality of products before serving them to customers.
- Handled customer payments securely following cash handling protocols.
- Promptly reported complaints to supervisor for quick, efficient resolution.
Education
High School Diploma -
Whitcomb Highschool
Glendora, CA06-2021
Skills
- Customer service
- Cash handling
- Food safety
- Conflict resolution
- Time management
- Problem-solving abilities
- Effective communication
- Reliable team worker
- Stress tolerance and resilience
- Reliable and punctual
- Excellent multi-tasker
Languages
Spanish
Native/ Bilingual
Timeline
Associate
In-N-Out Burger
04.2022 - Current
High School Diploma -
Whitcomb Highschool
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