Osmairy Medrano
New York,NY
Overview
10
10
years of professional experience
Work History
Senior Member Services Representative
Harvard Federal Credit Union
Cambridge, MA
01.2023 - Current
- Strengthened member relationships through needs assessment and tailored financial recommendations.
- Delivered financial guidance and member support in fast-paced banking setting.
- Managed digital banking operations and operational troubleshooting using DNA, Alkamimeridianlink, and Quick Assist.
- Developed systems to streamline daily operations and optimize workflow.
Management Trainee
Enterprise Rent-a-Car
Dedham, MA
02.2022 - 09.2022
- Coordinated inventory tracking for fleet of 250+ vehicles, ensuring streamlined operations.
- Established partnerships with external body shops and service locations to enhance service options.
- Resolved customer concerns to enhance service quality and optimize operational processes.
Junior Technician / Inventory Assistant
Bentley University
Waltham, MA
10.2019 - 01.2022
- Configured desktop computers and software applications, ensuring optimal functionality for users.
- Supported Bentley University faculty and staff with hardware and software issues.
- Resolved help desk tickets using campus support systems and service requests.
Human Resources Assistant
Catholic Medical Mission Board
Financial District, NY
09.2016 - 06.2019
- Collaborated with accounting on employee travel processing and streamlined annual executive reporting.
- Implemented improvements in mail and office supply management to enhance organizational efficiency.
- Coordinated relationships with domestic and international organizations to facilitate efficient shipments and successful events.
Education
Some College (No Degree) - Business Management
Bentley University
Waltham, MASkills
- Digital banking operations
- Digital banking support
- Banking operations
- Digital transaction processing
- Client relationship management
- Relationship building
- Microsoft 365
- Attention to detail
- Effective communication
- Multilingual proficiency
Personal Information
Date of Birth: 2001-03-23
Timeline
Senior Member Services Representative
Harvard Federal Credit Union
01.2023 - Current
Management Trainee
Enterprise Rent-a-Car
02.2022 - 09.2022
Junior Technician / Inventory Assistant
Bentley University
10.2019 - 01.2022
Human Resources Assistant
Catholic Medical Mission Board
09.2016 - 06.2019
Some College (No Degree) - Business Management
Bentley University