Summary
Overview
Work History
Education
Skills
Arabic and English
Timeline
Generic
Osman Abdelhamid

Osman Abdelhamid

Jersey City,NJ

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Also did some asset management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

1
1
year of professional experience

Work History

On-Site Support Services

Mondelez International
East Hanover, NJ
02.2023 - Current
  • Technical Support Management
  • C-Level videoconference calls, coordinate meetings with clients including setup of all equipment needed, testing and proper call monitoring for ZOOM, WebEx, Google Meet, Bluejeans and Microsoft Teams.
  • SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and
    NFS permissions).
  • Active Directory user administration, OS imaging processes, ticketing, SW installation and
    imaging tools, automated help desk systems
  • Greeted customers in a friendly manner and ensured they received timely assistance with their inquiries or needs.

Education

Bachelor of Business - I Also Studied Computer Technology

New Jersey City University
Jersey City, NJ
12-2023

Skills

Technical Skills

Networking / Operating Systems: Active Directory TCP/IP DNS DHCP WINS Ethernet Cabling Modem Switches Routers and Hubs / Windows Server Windows OS

Key Business Applications: G-Suite Gmail Google Drive / Drive File Stream AODocs Google Calendar Google Meet Jamboard ZOOM Air Media Microsoft Office MS Project MS Visio Workday Okta Verify DUO BetterCloud PrintLogic ForcePoint Carbon Black Titanium Proofpoint Microsoft Office 365

Server & Other Client Applications: ServiceNow Salesforce BMC Remedyforce Remedy Ticketing System

Goverlan Management Console Altiris WebEx Cisco VPN Symantec Management Console Symantec Antivirus Corporate Edition Symantec Ghost Acronis McAfee McAfee Endpoint Encryption Manager Citrix Applications Video Teleconferencing SMS Systems Management Server Microsoft Exchange Server Microsoft Office Suite 0365 Outlook 2016 CTR Adobe Acrobat VMware Goverlan Remote Control PC Anywhere TeamViewer LogMeIn TeamViewer Siebel Evernote Workspeed

Arabic and English

English
Professional
Arabic
Native/ Bilingual

Timeline

On-Site Support Services

Mondelez International
02.2023 - Current

Bachelor of Business - I Also Studied Computer Technology

New Jersey City University

Similar Profiles

CREATE PROFILE
Osman Abdelhamid