Osman Ali
Columbia,MD
Summary
- Motivated IT professional with hands-on experience in helpdesk support, system administration, and IT security operations.
- Proficient in troubleshooting, system administration, and network security, with a strong foundation in cloud technologies and Zero Trust security frameworks.
- Skilled in technical support, privileged access management, and IT project coordination, ensuring smooth IT operations.
- Adept at configuring and supporting Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to enhance cybersecurity and remote access.
- Passionate about problem-solving, learning new technologies, and collaborating with teams to improve IT infrastructure.
Overview
7
7
years of professional experience
Work History
Privileged Access Management Engineer
Zscaler
10.2023 - Current
- Provide IT security support by managing privileged access controls to ensure compliance with Zero Trust security principles
- Assist in configuring and monitoring Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) for secure user access
- Troubleshoot user authentication and network connectivity issues, ensuring minimal disruptions
- Collaborate with IT and security teams to enhance access management policies and prevent security breaches
Helpdesk Specialist
JCS Solutions LLC
04.2021 - 10.2023
- Provided IT support for end users, resolving issues related to network connectivity, hardware, and software applications
- Managed Active Directory accounts, resetting passwords and troubleshooting access issues
- Responded to helpdesk tickets, documenting resolutions and escalating complex issues when necessary
- Assisted with software installations, system updates, and IT security patches
IT Project Coordinator
Henry Construction
07.2021 - 04.2023
- Assisted in the planning and execution of IT-related projects, ensuring deadlines were met
- Worked closely with technical teams to implement and support IT infrastructure upgrades
- Maintained IT asset inventory, ensuring proper tracking and deployment of hardware and software
- Coordinated technical documentation for system changes and project updates
System Administrator
EC Primary Care Physicians
05.2019 - 07.2021
- Managed IT infrastructure, including Windows servers, workstations, and network security settings
- Provided technical support for staff, ensuring smooth operation of electronic health records (EHR) systems
- Monitored system performance, backups, and security logs to prevent downtime
PC Technician
A Better Way Computer Recycling
04.2018 - 10.2018
- Diagnosed and repaired computer hardware, including desktops and laptops
- Assisted in secure data wiping and IT asset disposal following industry standards
Education
Associate's Degree - Computer Science
Howard Community College
01.2016 - 1 2018
High School Diploma - undefined
Hammond High School
Skills
IT Support & Troubleshooting
Technical Skills
Hardware/Software Support, Ticket Management, End-User Assistance, Windows Server, Active Directory, Privileged Access Management, AWS, Zero Trust Security, Zscaler ZIA/ZPA, Cybersecurity Best Practices, IT Asset Management, Process Improvement, Documentation, Cross-Team Coordination, Training, Technical Documentation
Timeline
Privileged Access Management Engineer
Zscaler
10.2023 - Current
IT Project Coordinator
Henry Construction
07.2021 - 04.2023
Helpdesk Specialist
JCS Solutions LLC
04.2021 - 10.2023
System Administrator
EC Primary Care Physicians
05.2019 - 07.2021
PC Technician
A Better Way Computer Recycling
04.2018 - 10.2018
Associate's Degree - Computer Science
Howard Community College
01.2016 - 1 2018
High School Diploma - undefined
Hammond High School
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