Osman Celis Castillo

Repair, installation and maintenance of all electrical equipment, furniture of the different operational and administrative areas of the warehouse where the company operates.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Managed $Amount yearly budget covering Area.
• Worked with cross-functional teams to drive process and system improvements.
• Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
• Analyzed key metrics and business performance to drive data-supported decisions.
• Supported high-impact projects to further improve and expand existing processes and procedures.
• Produced, assessed and distributed monthly project status reports to identify possible issues.
• Met with senior management to determine needs and develop roadmaps.
• Implemented and maintained high standards of quality in all areas.
• Monitored team performance to assess training requirements and areas in need of improvement.
• Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
• Oversaw work of Number personnel, with Number direct reports.
• Created, spearheaded and supervised employee recognition programs.
• Managed $Number operations budget and launched monthly communications processes to enable best practices implementation.
• Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
• Contributed to maintenance of Number% operating efficiency on all Type sites.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Mitigated business risks by working closely with staff members and assessing performance.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Raised property accuracy and accountability by creating new automated tracking method.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Trained technicians on safety, task prioritization and project management techniques.
• Planned and oversaw team operations in Area.
• Maintained optimal levels of Type service through effective assessments, oversight and problem solving.
• Conducted scheduled and impromptu evaluations to assess work performance.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Investigated and reported on accidents, injuries and near-miss incidents.
• Developed and maintained positive relationships with clients and other stakeholders.
• Communicated with stakeholders on job milestones.
• Devised and implemented safety protocols to reduce risks on construction and extraction sites.
• Documented construction and extraction workers' hours, wages and other pertinent information.