OSMAN ELTAHIR

Workshop Operations & Management:

• Oversaw day-to-day operations and managed the overall workflow of the workshop and maintenance facility, ensuring seamless operations.
• Developed and implemented maintenance schedules, creating and executing comprehensive plans for all fire trucks to prevent breakdowns and ensure optimal performance.
• Maintained high maintenance standards by implementing strict quality control measures to guarantee that all fire trucks were serviced and repaired to the highest standards.
• Troubleshot and repaired complex mechanical and electrical issues in fire trucks, utilizing advanced technical knowledge.
• Managed inventory, efficiently ordering, stocking, purchasing, and overseeing supplies, tools, and equipment to minimize downtime and ensure the workshop was well-stocked.
• Monitored and controlled costs, implementing cost-effective strategies to manage expenses and maximize efficiency, and maintained workshop activities in line with budget requirements.
• Ensured safety compliance by maintaining a safe working environment and strictly adhering to safety regulations and procedures.
  Team Leadership & Development:
• Managed the team, leading and supervising a team of technicians and mechanics, assigning tasks, providing guidance, and evaluating performance.
• Trained and developed staff, providing ongoing training and development opportunities to enhance the skills and knowledge of the workshop team.
  Financial & Vendor Management:
• Managed sales revenue, overseeing and optimizing the workshop's revenue generation activities, including sales of spare parts, services, and repairs.
• Developed and managed the workshop's budget, monitoring expenses and tracking revenue.
• Managed vendor relationships, establishing and maintaining relationships with suppliers and vendors to ensure timely delivery of parts and services.
  Customer Engagement & Sales Support:
• Actively engaged in customer meetings to understand specific needs and requirements.
• Addressed customer inquiries promptly and professionally, providing timely solutions, and resolving customer issues and complaints effectively to maintain strong customer relationships.
• Developed comprehensive proposals, outlining scope of work, pricing, and delivery timelines, and accurately estimated costs for parts, labor, and services to optimize profitability.
• Presented proposals persuasively, addressing customer concerns and securing orders.
• Efficiently processed customer orders, ensuring accurate data entry and timely delivery, and collected payments and managed invoicing processes.
• Monitored order status, providing regular updates to customers, and coordinated with logistics providers to optimize delivery schedules.
• Handled warranty claims and provided technical support as needed.
  Reporting & Continuous Improvement:
• Generated regular reports on workshop performance, including key metrics such as maintenance costs, downtime, and revenue.
• Identified opportunities for continuous improvement to enhance workshop efficiency, reduce costs, and elevate customer satisfaction.

Customer Relationship Management:

• Actively engaged in customer meetings to understand specific needs and requirements.
• Addressed customer inquiries promptly and professionally, providing timely solutions.
• Resolved customer issues and complaints effectively, maintaining strong customer relationships.

Proposal Development and Sales:

• Developed comprehensive proposals, outlining scope of work, pricing, and delivery timelines.
• Accurately estimated costs for parts, labor, and services to optimize profitability.
• Presented proposals persuasively, addressing customer concerns and securing orders.

Order Processing and Fulfillment:

• Efficiently processed customer orders, ensuring accurate data entry and timely delivery.
• Monitored order status, providing regular updates to customers.
• Coordinated with logistics providers to optimize delivery schedules.
• Collected payments and managed invoicing processes.
• Handled warranty claims and provided technical support as needed.

• Training Program Development & Delivery: Developed and delivered comprehensive training programs aligned with industry standards.
• Instruction & Hands-on Training: Instructed firefighters in essential skills such as vehicle operation, pump management, equipment deployment, and emergency driving. I also conducted hands-on training exercises to reinforce theoretical knowledge.
• Performance Evaluation & Mentorship: Evaluated trainee performance through written tests and practical assessments. I also mentored trainees to support their skill development.
• Equipment Maintenance & Safety: Ensured the maintenance and safety of fire apparatus and equipment.
• Record Keeping & Compliance: Maintained accurate records of training activities and certifications. I also stayed informed on industry regulations and standards.

Technical Expertise:

• Performed comprehensive inspections, maintenance, and repairs on Rosenbauer firefighting equipment, including pumps, foam systems, electrical and control systems, and hydraulic rescue equipment.

Customer Support:

• Conducted operational training sessions for fire department personnel on Rosenbauer trucks and equipment, ensuring optimal utilization and safety.
• Provided timely and effective technical support to customers through phone and email.
• Collaborated with sales and production teams to address customer inquiries and implement special service projects.

• Oversaw and managed all electrical installation testing, commissioning, and maintenance activities on the project site
• Directed and supervised electrical technicians, foremen, and subcontractors ensuring efficient workflow and quality workmanship.
• Technical Planning and Execution: Developed project proposals, cost estimates and budgets, timelines and schedules.
• Followed-up on pre-installation activities, confirmed delivery dates of equipment and software.
• Monitored daily progress of electrical works against the project schedule and report any deviations to the project manager.
• Responded to requests for information (RFIs) from contractors and provide clear, timely technical clarifications.
• Coordinated all personnel, vendors, contractors, etc., necessary to complete the project.
• Verified that all electrical installations comply with relevant national and local electrical codes (IEC, NEC)
• Coordinated materials delivery and organization to maintain smooth flow of work.
• Prepared detailed electrical shop drawings, wiring diagrams, single-line diagrams, panel layouts using AutoCAD.
• Liaised effectively with Project Manager, Architect, Mechanical, Civil, Consultant, and Client to resolve technical issues and coordinate interdisciplinary work.
• Presented detailed design reviews to stakeholders, effectively communicating technical specifications and project progress.
• Implemented and enforced quality assurance (QA) and quality control (QC) Procedures for all electrical installations.

• Assisted in the development of project proposals, cost estimates and budgets, timelines and schedules.
• Followed-up on pre-installation activities, confirming delivery dates of equipment and software.
• Assisted in the coordination of all personnel, vendors, contractors, etc., necessary to complete the project.
• Use computer applications such as spreadsheets, Auto CAD, word processing, calendar and E-mail and database software in performing work assignments.
• Handled project requirement procurements (market data, cost estimation, outsourcing negotiations, etc.)
• Conducted customer satisfaction assessments electronically, by phone or in person.

• Managing Project Procurement and Logistics: I handled project procurements, supplies, and logistics, ensuring quality control throughout the process. This included purchasing necessary materials according to approved budgets and timelines, as well as overseeing the receipt of all delivered supplies, materials, and equipment. I confirmed that all incoming goods matched purchase order specifications (quantity, condition, model number) and completed all necessary paperwork for stock items.
• Document Management and Archiving: I was responsible for proper document classification, sorting, filing, and archiving to maintain organized and accessible records. This also extended to collecting and maintaining all documentation related to meeting minutes, which I then distributed to attendees.
• Project Monitoring and Reporting: I diligently followed up on pre-installation activities, confirming delivery dates for equipment and materials to keep projects on track. I also tracked the project time schedule and submitted daily reports to relevant stakeholders. Furthermore, I ensured all completion phase certificates aligned with project contract terms for payment.
• Project Closeout Documentation: During project closeout, I prepared and submitted As-built drawings to the client, providing essential documentation for future reference.

• Maintenance Planning & Execution: I developed annual maintenance schedules, prepared preventive maintenance sheets, and issued corrective maintenance job orders to technicians. I also directly performed preventive maintenance on critical infrastructure such as LV switchgear, transformers, panel boards, motor pumps, MCBs, and stadium floodlight systems.
• Team Supervision & Quality Control: I provided direct supervision and follow-up for technicians across all maintenance categories, including electrical, mechanical, and agricultural tasks, ensuring adherence to established procedures. I also conducted random quality checks of completed work orders to maintain high standards.
• Operational Monitoring & Procurement: I monitored the smooth operation of all building and services systems and equipment, taking appropriate action as needed to address issues. Furthermore, I was responsible for creating purchase requisitions and procuring necessary parts to support the preventive maintenance plan.