Osman Hernandez Marquez
Summary
Professional Summary
Results-driven professional with 3–4 years of experience in hospitality and customer service, complemented by door-to-door marketing experience. Skilled in sales, relationship building, communication, and problem-solving, with a proven ability to perform in fast-paced environments while delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Marketing
Presidential Exteriors
Rockville, MD
04.2026 - 06.2026
- Engaged with homeowners and potential customers, building rapport and identifying their needs.
- Delivered persuasive sales presentations tailored to individual customers.
- Scheduled appointments for consultations and converted prospects into qualified leads.
- Met and exceeded daily and weekly outreach and sales targets.
- Handled objections professionally and used effective negotiation techniques to increase conversions.
- Maintained accurate records of customer interactions and follow-up appointments.
Food runner, server, Bartender
Tacombi
Bethesda, Maryland
02.2024 - 10.2024
- Company Overview: Restaurant based of Mexican street tacos
- Strong communication and interpersonal skills
- Knowledge of food and beverage menu
- Ability to handle cash and operate POS systems
- Excellent multitasking and time management skills
- Awarded gift card for most reviews for the restaurant in a month
- Restaurant based of Mexican street tacos
Server assistant
City Perch
North Bethesda
12.2024 - Current
- Support Servers by assisting with food and drink delivery to guests.
- Clear and reset tables promptly after guests leave to maintain table turnover.
- Refill water glasses and provide bread or other complimentary items as needed.
- Maintain cleanliness in the dining area, including floors, chairs, and service stations.
- Set up tables with proper place settings and supplies before service.
- Restock service stations with napkins, silverware, condiments, and other necessities.
- Communicate with servers and kitchen staff to ensure timely food delivery.
Barista
Marriott International
Bethesda
09.2024 - 10.2024
- Proficient in espresso machine operation and maintenance
- Knowledge of coffee brewing methods and origins
- Excellent customer service and communication skills
- Ability to multitask and work under pressure
- Team player with a positive attitude
Line Cook, Polisher
Joy by Seven Reasons
Friendship Heights
02.2023 - 06.2023
- Prepare and cook menu items according to recipes and quality standards, ensuring consistent presentation and flavor.
- Collaborate with kitchen staff to streamline service and enhance overall efficiency.
- Maintain cleanliness and organization of kitchen stations, ensuring compliance with health and safety regulations.
- Assist in menu planning and development, incorporating seasonal ingredients and customer feedback.
- Clean and polish kitchen equipment, utensils, and dining ware to uphold high standards of cleanliness and hygiene.
- Perform routine maintenance checks on kitchen equipment, reporting any issues to management.
- Support kitchen staff by ensuring all tools and surfaces are sanitized and ready for use.
Busser
Bacchus
Bethesda
06.2022 - 12.2022
- Company Overview: Lebanese restaurant
- Assist servers by clearing and resetting tables promptly to ensure a smooth dining experience for guests.
- Maintain cleanliness of the dining area, including floors and restrooms, adhering to health and safety regulations.
- Support kitchen staff by delivering food orders and refilling beverages as needed.
- Communicate effectively with team members to ensure efficient service during peak hours.
- Lebanese restaurant
Education
GED -
Montgomery College
Rockville, MD06-2025
Skills
- Bilingual communication
- Comfortable with fast paced work hours
- Experience with service to customers
- Good time management
- Customer service
- Time management
Timeline
Marketing
Presidential Exteriors
04.2026 - 06.2026
Server assistant
City Perch
12.2024 - Current
Barista
Marriott International
09.2024 - 10.2024
Food runner, server, Bartender
Tacombi
02.2024 - 10.2024
Line Cook, Polisher
Joy by Seven Reasons
02.2023 - 06.2023
Busser
Bacchus
06.2022 - 12.2022
GED -
Montgomery College