Osman Salah
Network And Security Engineer
Qatar,Doha
Summary
Experienced Network and Security Engineer with over 2+ years of experience . Excellent reputation for resolving problems and improving customer satisfaction seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
WPS Engineer
MEEZA Managed IT services
01.2020 - Current
- Managing SCCM Tools, and Patching Windows Updates to Prevent Form Attacks such as Ransomware.
- Responsible for resolving or escalating customer reported Incidents and Service Requests assigned to them in the service desk tool.
- Provide on-site support for end users’ IT equipment.
- Ability to support and troubleshoot issues with Microsoft desktop environment, mobile handheld devices and printers.
- T-Shooting network, administration users, printers, cables issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Worked with Critical customers to understand needs and provide excellent service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Led projects and analyzed data to identify opportunities for improvement.
IT Support specialist
HIKMA pharmaceutical
04.2018 - 04.2019
- Managed Fortigate and Storm Shield Firewalls Policy.
- Troubleshoot network security and related issues.
- Recommended computer products and applications to improve productivity.
- Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.
- Create and update documents related to infrastructure and security.
- Monitoring security access.
- Conducting security assessments through vulnerability testing and risk analysis.
- Performing both internal and external security audits.
- Continuously updating the company’s incident response and disaster recovery plans.
- Verifying the security of third-party vendors and collaborating with them to meet security requirements.
- Administer the infrastructure of local and remote sites.
- Implementing and configuring PAGP and LACP with Layer 2 and Layer 3.
- Setting access-list and passwords in Cisco routing environment.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Developed and maintained company-wide endpoint security solutions.
Education
Bachelor of Science - Computer science
Wad Medani Ahila University
01.2011 - 12.2015
Skills
Firewall management tools
Network Security Management
Firewall Installation
IP Services
OSPF routing
Firewall functionality
DDoS prevention
Cisco IDS Network
LAN switching technologies
Network security systems
8021x experience
Cisco switching expertise
SNMP monitoring
Layer-2/3 protocols
VLAN aggregation
Implementing routers on network perimeter with Cisco IOS Software security features virtual Private Network (SSL/Remote-office
Implementing and Troubleshooting Site-to-site VPN, Cisco any connect VPN for Clients access
Certification
CCNA Certified 200-301 (Certified)
Visa status
Company-Visa
Timeline
Certified Network Security Specialist (CNSS) (Certified)
01-2021
FORTINET NSE1&2 ( Certified )
12-2020
CCNP Security (Certified)
09-2020
PALO ALTO PCNSE (Certified)
01-2020
WPS Engineer
MEEZA Managed IT services
01.2020 - Current
CCNA cyber ops Certified (Certified)
08-2018
IT Support specialist
HIKMA pharmaceutical
04.2018 - 04.2019
CCNA Security Certified (Certified)
01-2017
CCNA Certified 200-301 (Certified)
08-2016
Bachelor of Science - Computer science
Wad Medani Ahila University
01.2011 - 12.2015