Osman Tellez
Charlotte,North Carolina
Summary
Motivated Associate Manager with over 7 years of experience in the retail industry, demonstrating strong leadership, team management, and customer service skills. Currently completing a degree in Information Technology, with a focus on front-end development using HTML5, JavaScript, CSS, and React, and some experience with full-stack development. Knowledgeable in technologies such as Node.js, Express, MongoDB, and SQL. Expected to graduate in March 2025 and eager to transition into a software engineering career. Seeking an internship to apply technical knowledge and gain hands-on experience in software development. Aiming to combine managerial experience with technical expertise to contribute effectively in a dynamic tech environment.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Retail Associate Director I
T-Mobile
05.2024 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Boosted sales efficiency through cross-selling related items or up-selling higher-end options when appropriate for the customer''s needs.
- Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays.
Integrated Solutions Manager
AT&T
10.2023 - 02.2024
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by collaborating on complex cases and sharing knowledge with colleagues.
- Delivered exceptional service to clients by patiently addressing concerns and troubleshooting problems effectively.
- Boosted first-call resolution rate by carefully listening to the user''s issue and applying appropriate solutions.
Retail Store Manager IV
AT&T
05.2022 - 09.2022
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Retail Store Manager III
AT&T Mobility
10.2021 - 05.2022
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Drove operational efficiency through regular audits of systems, processes and performance metrics.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
SMB Account Executive
AT&T Mobility
02.2019 - 09.2021
- Collaborated with team members to achieve monthly sales targets consistently.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
SMB Account Manager
Verizon Wireless
03.2015 - 01.2017
- Boosted customer loyalty through regular communication and follow-ups, fostering strong long-term relationships.
- Managed a portfolio of SMB accounts, consistently meeting or exceeding assigned sales quotas and performance metrics.
- Provided comprehensive product training for clients, helping them fully utilize their purchased services for optimal results.
- Expanded market presence by participating in industry events, networking activities, and utilizing social media platforms to engage potential clients.
Financial Advisor
Modern Woodmen of America
07.2014 - 03.2015
- Provide investment and insurance advice for: my clients
- Worked to best make a plan for my clients after speaking to them and evaluating their needs and goals for the future.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
Business Manager (remote)
Credit Acceptance
01.2017 - 06.2017
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
- Resolved account issues for enhanced customer satisfaction and loyalty.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Built rapport with customers through active listening and empathetic understanding of their needs.
Retail Business Specialist
Sprint
06.2017 - 01.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Team engagement and teal lead in customer service review.
Education
Bachelor of Science - Information Technology
Strayer University
03-2026
No Degree - Code Certificate HTML5, JavaScript, CSS, And Pytho
MIMO
01-2025
No Degree - Certificate of HTML5 Course Completion
Code Academy
02-2023
Skills
- Technical Skills:
- Front-End Development:HTML5
CSS
JavaScript
React - Full-Stack Development (Basic Knowledge):Nodejs
Express
MongoDB
SQL - Soft Skills:
- Leadership
- Team Management
- Customer Service
- Problem-Solving
- Communication
- Time Management
- Adaptability
- Project Management (from retail experience)
- Collaboration and Cross-functional Teamwork
- Process Improvement (gained in management roles)
Certification
Life and health license
Taxes certification
Code academy certification on
HTML
JavaScrypt
C++
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Retail Associate Director I
T-Mobile
05.2024 - Current
Integrated Solutions Manager
AT&T
10.2023 - 02.2024
Retail Store Manager IV
AT&T
05.2022 - 09.2022
Retail Store Manager III
AT&T Mobility
10.2021 - 05.2022
SMB Account Executive
AT&T Mobility
02.2019 - 09.2021
Retail Business Specialist
Sprint
06.2017 - 01.2019
Business Manager (remote)
Credit Acceptance
01.2017 - 06.2017
SMB Account Manager
Verizon Wireless
03.2015 - 01.2017
Financial Advisor
Modern Woodmen of America
07.2014 - 03.2015
Bachelor of Science - Information Technology
Strayer University
No Degree - Code Certificate HTML5, JavaScript, CSS, And Pytho
MIMO
No Degree - Certificate of HTML5 Course Completion
Code Academy
references
- Michael Trogdon, (336) 465-2028
- John Gordon, (336) 629-5320
- Patrick Pickard Farlow, (336) 307-1334
- Julio Cintron (407) 797-7829
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